Robert Duffy Email & Phone Number

Washington D.C. Metro Area

Create storyboards based on input from subject matter experts. Recently, worked with subject matter experts at the Department of Veterans Affairs to create and update content. Serve as a subject matter expert and trainer for Lectora. Creates engaging courseware with pretests and posttests, surveys, various levels of interactivity, and compelling design elements. Edit and integrate audio narration and implement and test courseware on LMS. Create custom branded 508 compliant Lectora templates. Templates are attractive and engaging and have been used as a foundation for other projects. Performs ADL testing of SCO packages and delivery of SCO to LMS.

Boca Raton, Fl

Took over and successfully executed projects for Sr. Sales Trainer and Sr. Technical Trainer.Developed high end multimedia based courseware, including storyboarding from start to finish for the Sales Team. Worked with national account managers, product managers, and the marketing team to create content. Attended weekly product management meetings, managed communication and delivery of web based training.Developed high end multimedia based courseware, including storyboarding from start to finish for the Technical Team. Worked with engineering, product management, and the service planning team to create content. Attended weekly product management meetings, managed communication and delivery of web based training.Developed training videos with a high level of production value for the Technical and Sales Teams. Videos contained live actors, green screen, 360 models, and cinematic effects using professional video equipment.Worked with marketing and IT to develop a mobile training strategy, utilizing the corporate VCMS to deliver technical training videos to a mobile handheld device. On the job performance based mobile training reduced service call time, cut costs, and improved customer satisfaction.

Boca Raton, Fl

Developed a high end custom interactive Tyco branded eLearning template. Developed engaging courseware with a high level of multimedia for technical and sales training, and integrated with GEN21 LMS.Became the first Tyco business certified GEN21 LMS Administrator.Developed a custom LMS architecture to support over 250 plus courses in 14 languages. Hired and up-skilled teammates on Lectora and the eLearning development process.Over 6000 Sales and Technical web based training courses delivered globally in the first two years.Received Tyco Award for Excellence.Received spotlight LMS administrator.Represented Tyco Retail Solutions in choosing a new LMS platform. Became certified CSOD LMS Administrator. Managed the change process of moving all TRS courseware to CSOD LMS.Worked with Legal, IT, and Data Privacy Director to implement an LMS portal for business partners and customer end users. Managed the administration, development, and registraiton process of 400 business partners globally. Developed and implemented a process map for customer end user training ordered through the sales team.Introduced Adobe Connect. Up-skilled teammates on functionality and best practices for delivering virtual training. Over 100 webinars delivered globally. Virtual training allowed for a better solution to WBT in a good/better/best/ matrix.

Boca Raton, Fl

• Instructed weekly training courses for the Lectora software• Traveled to client site locations, bi-weekly, for training and consulting• Presented scheduled web-x demonstrations• Attending eLearning conferences• Designed self-paced tutorials using Lectora & Adobe CaptivateConducted weekly training courses on the software Lectora and became an expert on the product. Courses were three days long and included a beginner, intermediate, and expert session. Classes included lecture, lab exercise, and up to 25 adult learners per session. Traveled 50% and managed expense account up to $3000 per month. Developed billable online training course for Lectora Community. Online course was highly interactive with a read it/ see it/ try it/ method.Consulted development teams around the United States. Worked closely with major accounts to reach objectives and develop direction for WBT. Accounts include: Nabisco, Pepsi Co, McDonalds, Waste Management, Dow Chemical, The Cleveland Clinic, The United States Coast Guard, The Veterans Administration, Center for Disease Control, The FDA, Northrop Grumman, and the FBI.