Robert Duncan Email & Phone Number

United States

United States

Being in the Professional Services area of AWS I help companies transition from where they currently are in to the AWS Cloud. From deploying AWS Control Tower to ease the governance of multiple accounts to creating Infrastructure as a Code (IaaC) templates to automate the building and management of new infrastructure. I have worked with Fortune 500 companies to automate the migration of large scale, on prem, infrastructure to AWS in a highly resilient and scalable configuration focusing on cost savings while improving performance.

San Antonio, Texas Area

Implementing, configuring, and supporting Hyper-V, Microsoft Cloud Platform and Azure environments for a broad array of customers. Implementing, configuring, and supporting Hyper-V multiple node clustering, Hyper-V replication across geographical locations, and many other complicated Hyper-V configurations.

San Antonio, Texas Area

Implemented, configured, and supported Windows Server environments ranging from small business to enterprise customers within Rackspace data centers. I support dedicated and cloud environments including “hybrid” infrastructure, and virtual environments via Hyper-V and VMware. I provide an expertise level of support through direct customer contact via ticketing, phones, and chat. I take ownership of customer issues and see them through completion.

South Texas

As a supervisor of three custom wood crate building crews, I designed and built crates that were tailored to meet the unique needs of individuals and companies relocating or transporting valuable items. I took into consideration various factors such as weight, dimensions, value, fragility, and final destination requirements to ensure the safe transport of each item. I also oversaw the custom packaging, blocking, and bracing of each item inside the crate. I successfully serviced grandfather clocks, pool tables, and pianos, often requiring disassembly and reassembly of these items. As a customer-oriented professional, I communicated with clients in a timely manner and scheduled appointments for the next day. I prioritized customer satisfaction by maintaining a professional and articulate demeanor and promptly responding to their needs. My courteousness, work ethic, promptness, and can-do attitude earned me compliments and accolades from satisfied customers.

San Antonio, Texas Area

"As a self-taught Diesel Mechanic, I performed maintenance, diagnosis, and corrective repairs on all fueling fleet vehicles with a strong focus on safety and organization to ensure timely and efficient operations at the airport. I also acquired Hazwoper, fire mitigation, and fuel cleanup certifications, which allowed me to handle hazardous materials safely and effectively. I utilized advanced tools and resources such as computer programs and parts diagrams to troubleshoot problems and locate necessary parts. My excellent problem-solving skills and strong communication abilities allowed me to effectively communicate equipment availability, repair time estimates, troubleshooting, and status updates to supervisors, co-workers, and customers. Overall, my attention to detail and ability to perform routine repairs, vehicle inspections, and preventative maintenance led to improved fleet performance and increased customer satisfaction."