Robert Duncan Email & Phone Number

Boca Raton, Florida, United States

● Implemented data collection on customers’ accounts to ensure correctcommunication flow between subordinates and outside vendors.● Developed tools for vendors to strengthen procedures and create seamlesscustomer experiences.● Managed a team of 30 employees assigning tasks, creating schedules, andmonitoring call quality.● Trained new staff members on policies and procedures for rapid onboarding.● Lead a team of order specialists, providing training, coaching, and… Show more ● Implemented data collection on customers’ accounts to ensure correctcommunication flow between subordinates and outside vendors.● Developed tools for vendors to strengthen procedures and create seamlesscustomer experiences.● Managed a team of 30 employees assigning tasks, creating schedules, andmonitoring call quality.● Trained new staff members on policies and procedures for rapid onboarding.● Lead a team of order specialists, providing training, coaching, and mentoring toimprove performance and productivity.● Coordinated with outside vendors to ensure timely delivery of products andresolve any issues related to order fulfillment.● Handled customer complaints and resolve conflicts according to procedures.● Experience working, training, and implementing ticketing software including JIRA,Calypso, Atlassian, Freshdesk, Zendesk Show less

Margate, Florida, United States

● Managed all aspects of store operations, including sales, inventory management,customer service, and employee scheduling.● Trained sales team on products to improve customer care experience and improvesales.● Managed employee schedules and assigned duties and responsibilities to eachworker in the store.● Tracked inventory, ordered merchandise, controlled sales, reconciled cash andreceipts, and made bank deposits.● Trained, coached, and mentored a team of sales… Show more ● Managed all aspects of store operations, including sales, inventory management,customer service, and employee scheduling.● Trained sales team on products to improve customer care experience and improvesales.● Managed employee schedules and assigned duties and responsibilities to eachworker in the store.● Tracked inventory, ordered merchandise, controlled sales, reconciled cash andreceipts, and made bank deposits.● Trained, coached, and mentored a team of sales associates to achieve sales goalsand deliver exceptional customer service. Show less