Robert Durkin Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

• Project Metrics and Budget OversightProficient in tracking project metrics and meticulously managing budgets to ensure projects are completed within scope and on budget.• Leadership in Professional and Technical TeamsLead a team of skilled professionals and technical experts, guiding them to deliver projects with excellence and precision.• Agile Project Management and TroubleshootingServe as the Scrum Master when needed, adeptly navigating technical and business challenges to keep projects on track and successful.• Relationship Management and Business DevelopmentCultivate strong relationships with clients, ensuring their needs are understood and met, while also securing future business opportunities and fostering account growth.• Contract Assistance and Technical StandardizationEnsure that service agreements are fulfilled and assist with contract management, while collaborating closely with architecture forum members to standardize technical aspects of project delivery.• Pipeline Continuity and Resource AllocationMaintain continuity in the project pipeline and collaborate with the Practice Head to allocate resources effectively, ensuring projects are adequately staffed and resourced.• Support in Business Development and Pre-salesCollaborate with the business development team to craft compelling proposals and support pre-sales efforts, leveraging expertise to secure new business opportunities.

City Of Johannesburg, Gauteng, South Africa

• Customer Relationship Management ManagementDedicated to nurturing positive relationships with customers, ensuring their needs are not just met, but exceeded.• Strategic Needs Identification & Service Delivery OversightExpertly pinpointing customer needs and orchestrating seamless service delivery within the broader business context.• Leadership in Service Delivery ExcellenceGuiding and empowering the service delivery team to excel, resolving conflicts, and optimizing processes for maximum efficiency.• Meticulous Project and Service Quality ManagementMastering project and service delivery with precision, ensuring top-notch quality while managing schedules and efforts effectively.• Strategic Support for Revenue GrowthCollaborating closely with account managers and the sales team to unlock new opportunities with clients and drive revenue growth.• Financial Management and Cost OptimizationSkillfully managing finances and budgets, identifying avenues to reduce costs without compromising customer satisfaction.• Expert Management of Consultant TeamsOverseeing all consultants stationed at client sites, ensuring seamless integration and exceptional performance.• Continuous Improvement through Feedback and CreativityHarnessing customer feedback and creativity to innovate and refine services, constantly raising the bar for excellence.• Deadline Adherence & Performance ExcellenceThriving in fast-paced environments by consistently meeting deadlines and maintaining a standard of excellence.• Cultivating a Culture of High Performance and GrowthFostering a dynamic and inclusive work environment that inspires motivation and provides ample growth opportunities for teams and employees.• Strategic Partnerships and Internal CollaborationBuilding strategic partnerships and collaborating closely with internal team leaders to devise tailored solutions for potential challenges and ensure seamless service delivery.

Johannesburg Area, South Africa

- Manage project and service delivery in terms of quality (Schedule/Effort variance)- Manage customer relationships- Responsible for all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients- Drive cost control measures across operations, P&L focused on achieving targets- Support account managers and sales teams to expand opportunities with clients and increase revenues- Create a high performance, fair and exciting work environment provides motivation and growth opportunities for the teams and employees- Mentor and guide direct reports to create a competent and close knit team- Ensure knowledge sharing and best practices within the company- Handle all employee related escalation if intervention is required- Ensure compliance with all company policies and procedures

Sandton

Assisting to grow the Consultancy Service by placing highly skilled professionals with the right culture fit and attitude that suit the clients needs. - Manage all consultants based at client sites - developers, Business Analysts, CRM anaylsts, BI Analysts, QA/Testing Analysts, Change Analysts, Project Managers, Architects- Client relationship management- Project Management and implementation: ERP systems- Assist with sales and business development, existing and new clients to grow the consultant base- People development- Governance and compliance- Contract Management- Staff retention and performance management- Profit and loss and budgetingExposure to technologies like, BlockChain, Robotics, AI, Internet of things, AnalyticsERP Systems : Oracle, SAP, Microsoft

Johannesburg Area, South Africa

Bizlink Veri-X offers staffing verification services using the latest technology and partnering with various stakeholders and organisations for criminal background checks, credit checks, qualifications check and general honesty testing using the latest Voice stress polygraph software

Randburg

Life Crusader Coaching and Training Academy specialises in business coaching and Management and Leadership Training as well as some specialized technical courses.

Multichoice

Management and leadershipInnovation and ImprovementGovernance and risk compliance Service delivery and inter-company relationshipsSubscriber centricityMarketing of the IT department and servicesBusiness engagement Management / ITD CollaborationITD Project Management Business Relationship ManagementContract Management

Randburg, South Africa

Overall management of the IT services for the South Africa Business Unit (including, M-Net, Supersport, Oracle, DSTV Mobile, DSTv Online, Vodacom, Deukom, , these include the following:o Business analysiso Configuration of the billing systemo Quality assuranceo Systems integrationo Relationship managemento Systems SupportManaging service levels for the business that meet functional and operational needsTeam management: 4 managers, 20 permanent and outsource staff Responsible for department strategy formulation, with input in to division strategy to meet organisational strategyJoint accountability with other senior management for ITD project delivery until final completionEngage with customers to ensure SLA’s are met, relationships built and maintained and trust levels highImplementation of the ITD people management strategy

Randburg, South Africa

Overall management and definition of IT OperationsManagement of IT Continuous Improvement framework Management of IT Operations Support of applicationsManagement of the Centralized Service Desk functionManaging service levels that meet functional and operational needsManagement of the 3rd parties and outsource business partnersProvision of a QA service to IT and BTD (Broadcast Technology Division)Provision of an Implementation and Deployment service to the company including Change ControlEnsure management of continuous services of ITManagement of IT security and designated standardsDefinition of the user’s training frameworkOverall management for data and configuration of applicationsDevelopment of Human ResourcesTeam management: 6 managers, 49 permanent staff and 45 outsource employeesBudget management: R60 millionResponsible for department strategy, with input in to division strategy to meet organisational strategy

Johannesburg Area, South Africa

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