Robert Durso Email & Phone Number

East Bridgewater, Ma, Us

Greater Boston Area

Dynamic professional with extensive experience in banking and treasury sales & marketing support. Highly organized with ability to manage multiple projects in a fast-paced environment. Acknowledged as a dedicated, creative and collaborative team player with a history of delivering positive results and exceeding expectations.In my current role, I am helping to promote Treasury Operations as the center of expertise with in-depth knowledge of current and emerging Payment Solutions and related technologies. My aim is to deliver value-added advisory services to internal business partners on innovative cash management products and services to improve the efficiency and effectiveness of US operational banking activities. This position collaborates and services all John Hancock business units and Cash Management offices across the company.

VP – Asset Servicing, Banking and Treasury Management ServicesConsulted with clients to improve their treasury operations and implement new products. Analyzed current state processes and workflows using LEAN methodologies and implemented products and features to deepen client relationships. Incorporated client feedback and industry developments into new features for treasury products.• In a Business Analyst and Product Management role, led development of new treasury features to meet client, industry or regulatory needs, managed client technical support for Tier 1 requests and managed internal status reporting and metrics• Successfully implemented over 20 new features or modifications since introduction of online banking application in 2008 which improved client relationships, reduced costs and met regulatory requirements• Workstream lead for Migration Planning on large internal project to transition several back-end banking systems from mainframe to cloud-based applications, using both Agile and waterfall project management methodologies• Reduced incoming client technical call volume by 60% through improved client communications and documentation• Led Data Visualization learning series to improve department metrics reporting, surfacing important statistics and performance measurements for senior management• Product expert for sales support efforts, including RFI/RFP, marketing collateral, client demos and training; Subject matter expert for corporate committees and initiatives• Developed RFP responses to promote and educate clients on treasury management services• Created compelling presentations delivered in person or remotely via slide deck and video• Informed clients on industry issues, such as Same Day ACH, Real Time Payment initiatives, Information Security and Cybercrime, and Dodd-Frank Act/Volcker Rule updates

Business Administration And Management, General

Aviation/Airway Management And Operations