Robert Durso Email & Phone Number

East Bridgewater, MA, US

Greater Boston Area

Dynamic professional with extensive experience in banking and treasury sales & marketing support. Highly organized with ability to manage multiple projects in a fast-paced environment. Acknowledged as a dedicated, creative and collaborative team player with a history of delivering positive results and exceeding expectations.In my current role, I am helping.

• VP – Asset Servicing, Banking and Treasury Management ServicesConsulted with clients to improve their treasury operations and implement new products. Analyzed current state processes and workflows using LEAN.
• In a Business Analyst and Product Management role, led development of new treasury features to meet client, industry or regulatory needs, managed client technical support for Tier 1 requests and managed internal status.
• Successfully implemented over 20 new features or modifications since introduction of online banking application in 2008 which improved client relationships, reduced costs and met regulatory requirements
• Workstream lead for Migration Planning on large internal project to transition several back-end banking systems from mainframe to cloud-based applications, using both Agile and waterfall project management methodologies
• Reduced incoming client technical call volume by 60% through improved client communications and documentation
• Led Data Visualization learning series to improve department metrics reporting, surfacing important statistics and performance measurements for senior management

Business Administration And Management, General

Aviation/Airway Management And Operations