• Review and discern business processes and requirements• Define configuration specifications and business requirements• Own and develop relationship with clients, working with them to optimize and enhance our solution integration• Coordinate the implementation and delivery of the service solution• Ensure that all requirements support the delivery of business value, fulfills goals and objectives and meets stakeholder needs• Assist with and/or lead customer training material creation and delivery• Communicate key insights and findings to product team• Report on common sources of technical issues or questions and make recommendations to customer and product team• Monitor and manage issues to deliver better value to the customer

•Intermediary between technical developers and end users.•Formal requirements gathering and documentation.•Data mapping and process modeling.•Perform Functional Gap Analysis.•Test cases from business requirements.•Issues management•Reviewing and discerning: business processes; report specifications and requirements; report format frequency, distribution and purpose; and impact to operations.

• Achieved personal and team sales records each month since November 2013• Developed and implemented Business to Business sales strategies • Act as the Director of Marketing and Community Outreach for the Hollidaysburg area• Interact with the community on a daily basis utilizing various forms of communication • Monitor the achievement of set individual and team sales goals and objectives• Implement marketing strategies to improve varying sales categories and overall store performance• Responsible for the professional sales development of a team of sales professionals • Control day-to-day operations of the Hollidaysburg and Huntingdon Verizon Wireless Zone locations• Respond to and resolve customer complaints and varying customer issues

Responsible for achieving set sales goals each month while providing customers with an exceptional overall experience.

Lead a small group of Marines in the safe, efficient and timely execution of various mission objectives. Had a leadership role in the execution of annual training requirements that included rifle marksmanship, martial arts, vehicle recovery and operation and general military readiness.