Specialist, Business Consulting
Current• Played instrumental role in implementing a major user interface upgrade to 17,000+ internal users for an eSignature vendor tool. Developed and provided training to 50+ internal business units. Managed schedule and user support. • Consulted with business partners to develop improvements in current, enterprise-level business processes. Transitioned manual, paper processes to digital solutions to improve turnaround time and quality of deliverables. • Coordinated and managed implementation schedules; facilitated monthly defect and enhancement code releases; and managed issue log and resolution of issues.• Providing enterprise level reporting and data analysis. Proactively contributing to several implementation projects; leveraged collaborative skills to establish and maintain successful client relationships. • Reduced eSignature processing errors by 90% over a 6-month period to improve quality and turnaround time of electronic signing process. Implemented configuration changes to correct system issues identified during root cause analysis.
