Robert Moody Email & Phone Number

Columbus, Ohio Area

• Played instrumental role in implementing a major user interface upgrade to 17,000+ internal users for an eSignature vendor tool. Developed and provided training to 50+ internal business units. Managed schedule and user.
• Consulted with business partners to develop improvements in current, enterprise-level business processes. Transitioned manual, paper processes to digital solutions to improve turnaround time and quality of deliverables.
• Coordinated and managed implementation schedules; facilitated monthly defect and enhancement code releases; and managed issue log and resolution of issues.
• Providing enterprise level reporting and data analysis. Proactively contributing to several implementation projects; leveraged collaborative skills to establish and maintain successful client relationships.
• Reduced eSignature processing errors by 90% over a 6-month period to improve quality and turnaround time of electronic signing process. Implemented configuration changes to correct system issues identified during root.

Columbus, Ohio Area

• Oversaw system requirement documentation effort for small and large development efforts. Consistently demonstrated data analytics and teamwork skills and eagerness to learn and take on new challenges.
• Liaised between 25-member, systems and business project teams. Ensured project deliverables met business requirements and industry best practices and supported risk and control policies for development and test teams.
• Completed business and systems impact assessments for enhancement requests.
• Documented current state and goal state processes.

Columbus, Ohio Area

• Led 15-member, IT project team and coordinated monthly code releases for small enhancement, defect, and tech debt projects. Acted as IT subject matter expert for multiple applications and projects.
• Completed system testing for small enhancement, defect, and tech debt projects.
• Provided production technical support for multiple applications.