Robert Eberle Email & Phone Number

I provide support for the Momentum VOIP network, including Access and Policy Servers, SS7 Gateways, and Customer Endpoints. I am the team lead for Momentum’s Birmingham office. I am the first point of contact for escalations for over 100 VoIP resellers, and can make system and network routing changes as needed. The systems I use and support in my daily duties include Broadsoft Access Server, Sonus Policy Server, Faxback Virtual Fax Server, Emprix XPA and XMS Analyzer Tool, Packet Ace Configurator, Adtran TA900 SIP Trunking Endpoints, Edgemark 4500 routers, Polycom IP and VVX and Cisco Voip phones, Arris, Scientific Atlanta, and Innomedia EMTAs, Cisco/Linksys ATAs, Bria, Eyebeam, and X-Lite Softphones, Broadsoft Utility Client and UC One. I assist our customers with network infrastructure and motitoring, traffic shaping, VLAN settings, and packet prioritization.I wrote the training materials and led the classes for Tier 1 Business Retail, and Cable Network Management Support. From April 2003 to May 2005 I was a Technical Support Coordinator at Momentum Telecom. My primary duty was to assist customers who experience loss of service due to a technical nature with standard phone lines, ISDN, PBX trunks, T-1 lines, as well as dialup and DSL Internet services.I was also in charge of “large client” new installations coordinating between our provisioning group and local installer to make sure orders for new business lines were completed on schedule.

At Teletech I provided Escalation Level support for Verizon DSL and Dial Up Internet customers. It was my responsibility to find solutions to issues that were not resolved by traditional trouble shooting methods by isolating issues in the network, or determining if further first level trouble shooting needed to be performed.