Robert Eckman Email & Phone Number

Greater Salt Lake City Area

I schedule and host literary events including book signings and book sales at out-of-store venues. Working in an independently-owned bookshop offers plenty of opportunity to talk with customers, offer book suggestions, and make connections.

Park City Utah

I led the Front Office service staff at this exclusive 52-residence, ski in/ski out mountain lodge. Increased property systems efficiency between departments to increase accurate reporting.Managed and trained seasonal staff. Wrote training guide for service staff.Manage all condominium inspections.

Director of Room Operations 2005 to 2009Responsible for all operational details and services at these high-end properties. Managed a 30 person staff. As a member of the pre-opening staff for a new wing, developed and implemented all processes and procedures. Served as a member of the property executive team. Successfully coordinated aspects of the opening of a new hotel wing consisting of 60 rooms (25 condominiums). As a result of sustained increased service levels, designed and implemented the property's first concierge services. As a certified Hospitality Corporate Service Trainer, trained and motivated the staff in customer service best practices.Through reservation stay controls, increased homeowner profit per stay by 8%.Introduced Wolfgang Puck coffee service through in-room and dining room services with positive results.Developed a series of print ads promoting gift shop during traditionally slow season.Involved in the annual budget process, being responsible for all lines pertaining to staffing, gift shop purchases and expenses and meal services.

Oversaw elaborate community outreach programming and in-store event planning for Utah's largest bookstore. Planned and managed literacy-oriented events attended by thousands. Developed relationships with civic and government agencies to assist in procuring and delivering books to children in need. I was a member of the bookstore management team and contributed to the store's bottom line by increasing book sales through events as well as by assisting in bookstore customer service.

Accountable for all service departments in this downtown convention/tourist hotel. Led a staff on 20. Coordinated Front Desk temporary operations during major lobby remodel.Trained to administer new front office POS, resulting in greater efficiency.Implemented first in-room coffee service, including budgeting and installation coordination.