Robert Edwards Email & Phone Number

Lakeland, Fl, Us

United States

Responsibilities Include:*Managing a team in the handling of customer interaction*Managing employee schedules and time punches*Training and developing employees to ensure client productivity goals are met*Completing performance reviews*Applying disciplinary action as needed*Developing management trainees (Clients include Verizon Fraud, Verizon Recovery, Verizon Activations, and Entergy Customer Service)

Lakeland, Florida Area

Responsible for advertising including:*Locating advertising sources*Designing and approving artwork that is eye-catching and will properly represent the GC Services brand *Crafting job descriptions that flow well, speak to the targeted audience, and include keywords that take advantage of job board algorithms and maximize applicant views*Reviewing tracking data to determine advertising effectiveness*Utilizing multiple Human Resources and Recruiting Systems including EzApp, PeopleSoft, Kronos, and iCIMS as well as Microsoft office products such as Outlook, Word, Excel, Publisher, and PowerPoint*Reviewing recruiting efforts with Project Management including reports on daily applicant flow, weekly hiring results, and monthly recruiting costs*Organizing hiring events*Overseeing the duties of the Recruiting Staff including:*Attending job fairs *Management of the applicant flow-*Reviewing applications and resumes*Contacting potential applicants including active job seekers and cold calls*Scheduling interviews*Administering tests*Interviewing and evaluating applicants*Performing background checks and scheduling drug tests*Processing new hire paperwork including:*Acceptance letters*Schedule agreements*I-9’s*W-4’s*Other internal company documents *Performing new hire orientation*Hiring and training/developing members of the recruiting staff*Coordinating with Information Technologies regarding the upkeep of departmental hardware and software*Ensuring all local and federal requirements are met in our hiring practices *Additional administrative tasks including:*Managing schedules and vacations*Processing monthly bonuses*Performance appraisals*Disciplinary action

Lakeland, Florida Area

*Managed a team in the handling of customer interactions.*Managed agent’s scheduling and ensured that daily time punches were correct.*Trained and developed agents to ensure that client goals were met.*Completed performance reviews.*Applied disciplinary action as needed.*Completed yearly performance appraisals for employees.*Taught management trainees in skills necessary to take over the position of Unit Manager.

Lakeland, Florida Area

*Assisted with calls that escalated beyond the analysts’ ability to handle.*Assisted management in communicating policy changes and ensuring that agents comprehended current policies as well as new guidelines.*Assisted in training new agents in policies and procedures

Lakeland, Florida Area

Addressed incoming and outgoing calls regarding customer’s ability to make payments and restrictions on long distance accounts.

Lakeland, Florida Area

I assisted in teaching children basic tools for the advancement into kindergarten. I also maintained positive classroom behavior.

Lakeland, Florida Area

I was responsible for managing and training employees in the areas of food production, customer service, and cleanliness. I was also responsible for cash management.