Robert Edwards Email and Phone Number

Responsibilities Include:*Managing a team in the handling of customer interaction*Managing employee schedules and time punches*Training and developing employees to ensure client productivity goals are met*Completing performance reviews*Applying disciplinary action as needed*Developing management trainees (Clients include Verizon Fraud, Verizon Recovery, Verizon Activations, and Entergy Customer Service)

Responsible for advertising including:*Locating advertising sources*Designing and approving artwork that is eye-catching and will properly represent the GC Services brand *Crafting job descriptions that flow well, speak to the targeted audience, and include keywords that take advantage of job board algorithms and maximize applicant views*Reviewing tracking data to determine advertising effectiveness*Utilizing multiple Human Resources and Recruiting Systems including EzApp, PeopleSoft, Kronos, and iCIMS as well as Microsoft office products such as Outlook, Word, Excel, Publisher, and PowerPoint*Reviewing recruiting efforts with Project Management including reports on daily applicant flow, weekly hiring results, and monthly recruiting costs*Organizing hiring events*Overseeing the duties of the Recruiting Staff including:*Attending job fairs *Management of the applicant flow-*Reviewing applications and resumes*Contacting potential applicants including active job seekers and cold calls*Scheduling interviews*Administering tests*Interviewing and evaluating applicants*Performing background checks and scheduling drug tests*Processing new hire paperwork including:*Acceptance letters*Schedule agreements*I-9’s*W-4’s*Other internal company documents *Performing new hire orientation*Hiring and training/developing members of the recruiting staff*Coordinating with Information Technologies regarding the upkeep of departmental hardware and software*Ensuring all local and federal requirements are met in our hiring practices *Additional administrative tasks including:*Managing schedules and vacations*Processing monthly bonuses*Performance appraisals*Disciplinary action

*Managed a team in the handling of customer interactions.*Managed agent’s scheduling and ensured that daily time punches were correct.*Trained and developed agents to ensure that client goals were met.*Completed performance reviews.*Applied disciplinary action as needed.*Completed yearly performance appraisals for employees.*Taught management trainees in skills necessary to take over the position of Unit Manager.

*Assisted with calls that escalated beyond the analysts’ ability to handle.*Assisted management in communicating policy changes and ensuring that agents comprehended current policies as well as new guidelines.*Assisted in training new agents in policies and procedures

Addressed incoming and outgoing calls regarding customer’s ability to make payments and restrictions on long distance accounts.

I assisted in teaching children basic tools for the advancement into kindergarten. I also maintained positive classroom behavior.

I was responsible for managing and training employees in the areas of food production, customer service, and cleanliness. I was also responsible for cash management.