Robert Escobar Email & Phone Number

-locate, listen, and resolve online complaints through social media channels (Facebook, Twitter, forums, etc)-B2C & B2B technical support and feedback

-streamlined and automated data entry through Oracle & Microstrategy-provide B2B and B2C complaint resolution through email, call center, & corporate center reception -in collaboration with credit and sales departments, issue credit and debit memos to all open and retired accounts-provide tire failure analysis & feedback to internal and external customers

Riverside, Ca

-Provide support to International Education staff including but not limited to coordinating events, activities, administrative duties-Act as liaison for visiting international faculty, students, and representatives-Train/supervise student workers and new colleagues-Manage, communicate, and coordinate during site visits in groups larger than 20 individuals. -Manage and resolve conflicts & issues-Assist with homestay/housing evaluation report cards, program inquiry, and student feedback-Act as excursion leader/escort, providing trip overview, emergency contact information, and providing positive student life experience

Irvine, Ca

-Creating knowledge base and technical information via company blog, forum content, company servers, and other digital media. -Design and implement test plans and cases for smartwatch functionality and mobile companion apps (iOS/Android). -Process, complete, and dispute any RMA's from end-user and wholesalers using Quickbooks and wholesaler EDI's -Credit memo, invoice. and balance ledgers for replacement claims using Quickbooks-Compiling and build product firmware bin and dfu files using CSR Suite (PSTool, BlueHost, ADK) and Microsoft Visual Studio. -Perform QA/QC by executing manual testing on Android & iOS mobile devices, executing test cases, establishing behaviors, and discovering possible bugs/issues.-Be integral to software development cycle: report test results, control ship quality of deliverable (mobile app and firmware), and maintain communication between in-house & outsource developers.-Analyze, document, and report bugs/issues/hardware defects to engineering team for continuous improvement. -Monitor ticket system (Mantis Bugtracker) for unusually defects/issues and assist customer service.-Accept and troubleshoot escalated tickets/complaints with focus on resolving issue and customer satisfaction.-Provide customer service, handle call center, screen and take messages for executives.

Riverside, Ca

-Provided technical support/trouble shooting to customers via email, phone, and in person. -Troubleshoot installation using existing knowledge base and using a combination of R&D PDM Solidworks software, install guides and vehicle blueprints.-Process and complete RMA/Warranty claims from both end-user and dealers using MAS 90/200.-Document and track product quality issues using excel and submitting and following up on possible product issues to engineering and production teams for further/hands-on analysis -Provide end-user & whole-sale customer service: including but not limited to current and existing order status, replacement status, inventory check up, product fitment and application, account management, processing retail sales, processing promo/social media giveaways using MAS 90/200-Other wholesale customer service duties included confirming product shipping, weight, pricing and description.-Assigned a marketing project which consisted of updating, creating and editing a 1000+ item E-Commerce website using Volusion. Marketing duties consisted of taking product and vehicle photos using a DSLR camera & specialize lens, editing or creating product descriptions, product application, Meta Data (keywords, description, title) for SEO.

City Of Commerce

-Screen, process, and complete dealer warranty claims and RGA.-Provide technical support to wholesale and end-users using existing install guides, vehicle blueprints, and hands-on experience.-Research and learn new and existing vehicle platforms in relation to company product fitment and troubleshooting.-Provide customer service including but not limited to current and existing order status, replacement status, shipping details, product fitment and application, product warranty and dimensions, new and existing wholesale account maintenance and collections, screen and take messages for company executives. -Create new or edit existing install guides, expanding and documenting new knowledge base for future staff training. -Document and compile product quality issues using excel and submitting to executives. -Technical writing & photography for install guides-Perform inside sales, assist accounting, other miscellaneous duties.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Automotive Club (Drive@UCR), Tutor for English learning students. Graduated with a bachelors in Business.

Ge, Gen Ed/Business

Diploma, Ap/General Ed

Activities and Societies: AP/Honors, Track & Field