Robert Evans Email & Phone Number

Vancouver , Bc Canada

Field Operations Manager - Western Canada RegionCompany Name Sears CanadaDates Employed Jan 2014 to Jan 2018Location Vancouver BC, Canada- Managed Western Region Full-Line and Home Stores to deliver on Operational KPI’s including Payroll, Controllable Expenses, Door-to-floor productivity etc.- Provide training, direction and guidance to store leaders and District Managers related to payroll accountability and process execution.- Partner with District Managers and Field Human Resource Managers to recruit and build strong store leadership teams.- Provided leadership support to the Logistics centres and Delivery sites in 4 Provinces to drive Customer Service standards.- Tested Store E-commerce fulfillment program in Western Canada in prep for launch nationally

Vancouver ,Bc Canada

Regional Parts and Service Manager - Pacific RegionCompany Name Sears CanadaDates Employed Aug 2012 – Jan 2014 Employment Location Pacific Region- Managed 4 Parts and Service locations in Pacific to deliver on Operational KPI’s including Payroll, Controllable Expenses, First Time Completion Rates etc.- Provide training, direction and guidance to Parts leaders and Service Managers related to improving customer service and First Time Completes- Partnered with Field Human Resource Managers to recruit and build strong leadership teams.- Developed and implemented new Service standards - Partnered with the District Manager and Retail Store Management to bridge Service Gaps through education.

Vancouver, Bc Canada

VP Home Service Sales - Western CanadaCompany Name Sears CanadaDates Employed APR 2010 – Aug 2012 Employment Duration1 yrLocation Western Canada- Managed 9 Western Canada sites to deliver on Operational KPI’s including Payroll, Controllable Expenses, Sales through install of Home Renovations including Kitchen Reno's,Bathroom Reno's, HVAC, Roofing etc.- Provide training, direction and guidance to Home District Managers related to program and process execution. Focused on Customer service and per job GP% Growth- Partnered with Regional Human Resource Managers to recruit and build strong leadership teams.- Partnered with each site to develop stronger Contractor teams and to develop measurement tools to identify strong or weak performance .- Provided leadership support to the buying team.- Developed centralized team to process work orders and follow up with contractors- Improved monitoring of Work sites to insure Health and Safety measures were met.

Vancouver, Bc ,Canada

General Manager - Sears on RobsonCompany Name Sears Canada IncDates Employed Sept 2007 to April 2010 Location Vancouver British Columbia Canada- Primary Accountabilities included P&L Management, In-store Merchandising Standards, Operational Processes, Associate Satisfaction,Customer Experience and Sears Credit Card Results.- #2 highest Volume Store in Canada- Team Member Headcount of +500 associates- Developed High Performance Selling teams to increase the customerexperience - Largest increase and Credit Card Growth achieved in first year at store.- Largest increase in sales in 2009- 2010 - With District Manager and management team created our own marketing strategy for the Olympic experience in the Vancouver market.