General Manager
Manage all operations, marketing, and sales efforts for 75 room upper mid-scale property in Sonoma County. Guided property owners to install new front desk management system and operations training to increase property yield rate and increase guest satisfaction. Gross revenues increased by 20% in year one and have steadily increased each year to a peak of $2.93 million in 2019. Increased Best Western guest satisfaction scores to brands top 20% while also regularly receiving TripAdvisors top 20% award.