Robert Perry Email & Phone Number

Riverview, Florida, United States

Riverview, Florida, United States

Denver, Colorado

• Deliver exceptional levels of service while troubleshooting a wide range of issues and repairs for PC’s, Macs, printers, operating systems, servers, network, wiring, patch panels, and switches.
• Manage backups and remote monitoring, set-up VPN and firewalls, and complete network and NAS maintenance.
• Work with clients both remotely and over-the-phone to resolve a variety of escalated issues within the company's ticketing system in a timely, professional manner.
• Successfully troubleshoot and document solutions for future use/reference.

Lakewood, CO

• Delivered exceptional levels of service while troubleshooting and repairing PC’s, Macs, printers, and a variety of operating systems.
• Leveraged in-depth IT knowledge to advise clients and recommend the appropriate solutions as needed.
• Utilized strong communication skills to educate the client on the nature of the issues, along with helping develop a comprehensive understanding of the solution.

Lakewood, CO

• Proactively trained/coached a high performing team comprised of 10 to 29 employees and 1 auto technician to drive improvement in both individual and team performance.
• Worked to de-escalate client interaction, identifying and implementing solutions in a timely, professional manner to maintain the customer’s level of customer satisfaction and loyalty.
• Managed all aspects of labor from creating and implementing schedules, analyzing a variety of metrics, and running the sales floor.

Lakewood, Colorado

• Performed complex diagnostics, successfully navigating through requested repairs in a timely, professional manner.
• Maintained open lines of communication both over the phone and in-person with clients to explain diagnostic discoveries and repairs in addition to recommendations to prevent future issues from occurring.
• Partnered with other team members to properly documented all repairs for future reference.