Robert Falk Email and Phone Number

DATA INTEGRITY ANALYST - Abbvie Pharmecuticals2 years 2 months- Responsible for the investigation, reconciliation and mitigation of consolidated customer master records and data source records using the Master Data Management system via Informatica Information Data Director (IDD) user interface. Ensured data harmonization and integrity.- Reviewed business account sets of data records provided by different sources, made data merge decisions and built customer profiles. - Performed manual data record searches to locate and consolidate related data from different sources- Analyzed sales representative data change requests and made appropriate database changes according to business rules.ACCOMPLISHMENTS- Participated in creation of business rules and instructions- Developed Informatica Information Data Director (IDD) user interface skillsSALES OPERATIONS ANALYST - Endo Pharmecuticals1 year 9 months- Functioned as a Data Analyst to support multiple data cleanup and master data management projects.- Ran sales reports for analysis and accuracy of data- Analyzed sales representative data change requests and make appropriate database changes in Salesforce.com.- Reviewed Grey Area reports, identified issues and suggested merge/unmerge for customer master dataACCOMPLISHMENTS- Used basic SQL and Excel skills to complete a project affiliating 1.6 million records of health care provider data to their organizations. The new affiliation data is used on a sales force basis within salesforce.com to promote efficiency of sales calls and sales reporting.TESTING ANALYST - Ironwood Pharmecuticals4 months- Operated as basic SQL tester to support deployment of a pharmaceutical commercial sales data environment. - Supported test lead in QA activities.- Analyzed match merge data from multiple data vendors and suggested appropriate action for corrections.ACCOMPLISHMENTS- Developed basic skills in MS SQL Server 2008 and Salesforce.com.

- Assessed the quality of asset information/data, insuring it complied with specified requirements and standards. - Recommended appropriate remedial action when discrepancies were identified, designed action plans and implemented changes to systems and data.- Analyzed data to provide the necessary operational, tactical and strategic decision-making knowledge. - Provided advice and support on the extraction, transformation and use of asset information data.- Ensured accuracy of CRM recordsACCOMPLISHMENTS- Tasked with re-organizing team SharePoint site resulting in a more efficient way to share information and important documents.- Consulted with internal sales and purchasing departments to enrich the sales order practice.

- Represented SHI as central point of contact for customer base at Headquarters in Piscataway, NJ. - Acted as liaison between SHI clients, vendors and internal departments.- Provided customer quotes, pricing and product information.- Responsible for sourcing and procurement of indirect products- Processed software license renewals and invoices.- Ensured flawless sales order fulfillment execution.- Maintained accurate accounts in CRM.ACCOMPLISHMENTS- Provided sales/customer/technical support for accounts with annual revenues totaling $200 million.- Implemented organizational processes that increased team efficiency and resulted in shorter customer response cycle times.- Tasked with the role of training incoming sales reps by developing training strategies through a mentoring process.- Took on increasing responsibility during periods of departmental transition under limited supervision and training.

-Assisted Fraud Investigation unit with audits of suspicious activities in expense reporting.-Prepared an analysis of suspicious accounting practices of select AMEX card statements.-Prepared and presented an analysis of suspicious activities between company employees and the surgeon community to the Chief Compliance Officer.