Robert Faller Email & Phone Number

San Francisco, Ca, Us

Primary responsibility: help ForgeRock Partners and customers be successful.In this role I work with Support Engineering and Customer Success Managers on issues that may be outside of a product flaw. Particularly tricky or complex issues that may be non-technical as well as technical are where my skills are applied. Often times it is a matter of bringing the various parties involved in a project together to get clarification of the real issues which leads to a plan forward.I also work with Partners and customers to hopefully get ahead of potential issues. Architecture guidance and sharing deployment best practices are common topics. This may require the inclusion of the business directives and goals as this will drive priorities and deliverables.As a result of these experiences I worked closely with others in creating and delivering monthly focus sessions that enable an open discussion on relevant subject matter such as load testing, upcoming product features, and how to fail successfully. The sessions provide an opportunity to interact directly with the ForgeRock Technical Team, Product Managers and Engineers as well as their peers about topics they would like to cover. The sessions include technical presentations and demonstrations delivered by ForgeRock. These are not marketing or sales events; the sessions are for affiliated Partners and subscribed ForgeRock customers only.The focus sessions can result in white papers and other content that can be shared with those who are not able to join a session. Other aspects of this role include providing feedback to Engineering and Product Management about how the ForgeRock platform is being used, analyzing trouble tickets for ways to improve, developing scripts and/or Java code to assist with problem solving, and documenting root cause analysis with possible ways to avoid future issues.My role at ForgeRock allows for the opportunity to use both my technical and non-technical skills.

Redmond, Washington, Us

Work directly with customers, Microsoft field personnel, and Microsoft partners to enable the adoption of Windows Azure Active Directory. With services and applications moving into the cloud it is only natural that identities follow the same path. As a Program Manager in the Windows Azure Active Directory (WAAD) team one of my functions was to work with organizations to better understand their requirements and business drivers especially around identity and access management. This feedback is critical to Microsoft and the WAAD team. It was also my function to share with organizations what is available from Microsoft in the ever evolving identity arena. I was always willing to discuss how identity is the new control surface. Hand-on experience includes: developing programs to help educate and excite the various target audiences on the offerings in Windows Azure Active Directory. This includes the coordination and delivery of multi-day workshops to uncover and detail an organization’s requirements and priorities. Also provide direct feedback to feature Program Managers so they can better align their deliverables with customer requirements and needs.I thoroughly enjoyed working with a great group of people, evangelizing a great solution, and learned a ton.

Redmond, Washington, Us

Worked closely with strategic ISVs to assist in the utilization of the Microsoft platform. The goal of the relationship is to work together for the benefit of the ISV, the ISV's customers, as well as Microsoft.

Austin, Texas, Us

Provide technical and consultative support for Oracle's sales force and customers on database security as well as identity and access management. Technical support consists of: performing security assessments, delivering product presentations and training, and responding to product inquires.Some key accomplishments at Oracle: consulting with and then delivering a security assessment for a customer here in the Pacific Northwest, and coordinating a hands-on database security workshop both in Portland and Bellevue utilizing virtual instances hosted in Amazon's cloud.

Palo Alto, Ca, Us

Provided technical support for Sun Microsystems' sales force. Technical support consisted of: developing and delivering product presentations and training, installing and testingproducts, developing proposals and architectures, product information gathering, and analyzing and correcting software related problems.Hands-on experience included working with identity management, access management, LDAP, Active Directory, UNIX, Microsoft Windows, virtualization, thin-clients, Java, software development products, various web browsers and servers, HTML, networking and administration products, and wireless devices. Part of this hands-on experience included creating web page content, developing Java applications, applets, and shell scripts, and networking different systems together in a client/server architecture.Some key accomplishments at Sun Microsystems: providing Java and product training, creating a sizing tool, creating a multi-threaded reconciliation program for a major directory server deployment, and authoring a number of documents to support directory server business.

Provided technical support for Data General sales force directed at end-user and value-added reseller (VAR) accounts. Technical support consisted of: developing, installing, integrating and administrating both UNIX-based server systems and networking systems, delivering product presentations and training, provide consulting services to customers, product information gathering, analyzing and correcting computer and network related problems, validating computer system configurations, and producing and executing benchmark programs.Hands-on experience includes working with workstations and servers running UNIX, Windows 3.1, Windows 95, Windows NT, OSF/MOTIF and X Windows, and MV series minicomputers running AOS/VS II. Part of this hands-on experience included networking these different systems together in a client/server architecture using TCP/IP, ONC/NFS, TP/IP (OSI), Novell Netware, LAN Manager, AppleTalk, X.25, KERMIT and BLAST. Other software products used on these platforms include 'C', FrameMaker, C2/B1 Security, MOSAIC, FORTRAN 77, Geographic Information Systems (GIS) as well as Relational and PICK Databases, imaging, and office automation packages.Some key accomplishments at Data General: a major contributor to high value sales to China Lake Naval Weapons Center, Edwards Air Force Base, King County Library System, Continental Credit and Intalco Aluminum. For all of these accounts I was the lead Systems Engineer responsible for the pre-sales, installation and implementation stages.

Assisted in implementing a maintenance managementsystem on a Prime 2655. Responsibilities and duties included: training Plant Operation personnel in the use of the computer system, writing user documentation, writing both application and report generating programs using INFO/Basic, automating the pre-existing inventory and planned maintenance systems, analyzing and correcting computer problems, installing peripherals, performing daily back-up of system to tapes, delegating tasks to student employees and preparing product recommendations.