Co-Manager General Merchandise
CurrentDrives the financial performance and sales of the store by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved. Models and demonstrates exceptional customer centered standards to store associates by following and training the Clean, Fast, & Friendly (CFF) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience. Leads management team effectively by touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; and providing clear expectations and guidance to implement business solutions. Leads and develops people by teaching, training, and actively listening to management and hourly associates; touring stores; assigning tasks; evaluating performance; collaborating with other store management to provide development opportunities; conducting training meetings; mentoring associates; providing associate recognition; recruiting and hiring; and ensuring diversity and inclusion is incorporated into people initiatives.
