Robert Favela Email & Phone Number

Oakland, California, United States

Lead and facilitate training for various topics and new hire orientations

Alameda, California

Inventory control analyst at Peets coffee and teas roastery

Fremont, Ca

Currently managing product launches, replenishment, and end of life for Verizon Wireless, T-Mobile, and AT&T which includes supply chain management, inventory control, productivity analysis, product analysis and early warning process management.Maintaining relationship with carriers through ownership of our credit, repair, and refurbish processes.Taking a Beta product and putting it through rigorous testing for items under the telecom umbrella such as wearables, augmented reality, and IOT future releases to help improve the customer experience.Managing repair lines, logistics processes and auditing processes and inventory for our major repair facilities across the US that handle our Telecom products.Creating process maps for our early warning process to update our headquarters in Taiwan on the work flows at our repair centers.Reviewing our call center quality regarding training on our products to help retain sales.Creating and improving processes for our call center training on telecom products for handling and troubleshooting.Working closely with our reverse logistics partners to ensure a good relationship and meeting the needs of our customers with timely screening of our products and regular communication.Reviewing and negotiating contracts for carrier service renewals and invoicing.

Fremont, Ca

I am responsible for playing a critical role in studying, developing, and reporting on multiple Service Programs that are essential in achieving our department's goals. Assists in developing strategic partnerships internally and externally to help promote self-sufficient practices, increase customer satisfaction, and reduce costs.

El Paso, Texas Area

Crafted feature articles based on topics chosen by his editor and submits them by the deadline. The copy for the feature articles focused primarily on current events in the entertainment industry with his own unique humorous take on them. I also was one of the administrators of the sites Facebook page.

Fort Bliss, Tx

Act as customers personal guide while navigating the wonderful world of Under ArmourGrowing sales for Under Armour by increasing UPT and ensuring that we exceed our conversion percentage goalsIntroducing customers to the UA culture and building lasting relationships with them

El Paso, Texas, United States

Quickly learned management duties in less than forty hours while also working as one of the top sales associates in the districtRecognized and awarded by District Manager for having highest units per sale in the entire districtIn charge of accounting all funds for any given day and making deposits of large sums of cash and take possession of shipments to be accounted for in store inventorySuccessfully forged and maintained lasting business relationships with store patronsSet and tracked store sales goals

Austin, Texas, United States

Raised funds for the university by contacting alumni and friends of The University of Texas at Austin through phone callsConsistently raised funds for the non-profit totaling approximately $50,000, updated records, and fostered good feelings among alumni by building rapport by engaging in friendly interactions concerning The University of Texas at Austin

El Paso, Texas Area

Required malleability of skills in a fluctuating sales environment which required knowledge of the entire department storeWorked and aided in the smooth transition as the store was changing from Foley's to Macy's which required learning both companies policies in a short period of timeSold men's apparel, men's shoes, women's apparel, children's apparel, and home and kitchen equipment during the stores transition to Macy'sPersuaded approximately 50 customers to sign up for the Macy's and Foley's credit cardsAwarded by manager for successfully opening the highest number of customer credit card accounts

El Paso, Texas, United States

Collaborated with Graduate students in civil engineering on a research project involving the sterilization of primary treated waste water using ultraviolet radiationAssisted in calibration and use of particle counter and ultraviolet laserCompiled data on the water levels of the Rio Grande from 1980 to 2005 into an excel worksheet for analysisCreated professional research presentation for the annual LSAMP conference to all the University of Texas schools' faculty and students in the programDesigned scientific poster using PowerPoint for presentation at research conference