Robert Figueroa Email & Phone Number

Yorktown Heights, Ny

IBM Global Business ServicesSenior Certified IT Specialist supporting the technology deployments of flagship IBM Marketing and Technical events. In this role I lead teams comprised of both IBM employees and external vendors in the development, execution and support of multiple aspects of the IT Infrastructures for premier IBM Events.- As Technical Lead I provide guidance on technologies used in support and execution of IBM Events. Provide guidance to Event Leads and Presenters on existing technologies to help insure success for their marketing strategies and product demonstrations.- Technical Project Management for key IBM events. Responsible for creating project plan for special event (Internal, as well as Customer facing). Prepared customer DOUs, as necessary, Performed Project Management duties for Technology delivery of several 10K+ attendee events.- Lead the Network Delivery functions for IBM Conference Technologies. Found ways to reduce the cost of providing this offering by leveraging new technologies. Led teams in support of Network and Technology deployments for events hosting up to 20K+ attendees- Traveled to perform pre-Event site surveys to review IT environments at selected venues, in order to provide recommendations (Network, Hardware, etc). - Provide Asset Management for IBM Assets and Equipment used at corporate events (Thinkpads, Servers, Printers, Network, Display, etc). Managed Event Team inventory by leveraging physical inventory control process as well as internal IBM asset control (eAMT).- Drove growth of the ICT support model to help further reduce external costs to IBM and increase project recoveries. Worked with several groups new to the Event support process

Somers, New York

IBM CHQ - BT/IT CIO, United States of AmericaIT Lead for IBM CIO Events offering, utilizing internal resources to support customer facing Marketing and Technical Events. Mobility SME with responsibilities for internal development and deployment of Mobile Technologies (Traveler, Sametime Mobile, Connections Mobile, etc) in pilot and then production modes Business Unit Focal Point responsible for Executive Computing Program, overseeing functions of support structure for top 300+ Executives in IBM. Business Unit Focal Point for CHQ Divisions, responsible for Corporate Managed Program (CMP) processes and requests.Business Unit Focal Point for CHQ Divisions, responsible for employee workstation provisioning and process owner for Corporate Workstation Refresh (CWR) and Workstation Asset Management (WAM). Business Unit Focal Point for CHQ Divisions, responsible for Online Storage Management (OSM) process and requests.

Somers, Ny

IBM Global ServicesExecutive Deskside Support Team Lead - Somers (supporting top 300+ Executives in IBM) Executive Support Focal Point to CIO OrganizationTechnical Lead for CIO Events Support offering.

Somers, New York

IBM Global ServicesEnd User Support

Associate Of Science - As, Computer Systems Networking And Telecommunications

Associate Of Science - As, Computer And Information Sciences And Support Services