Contracted Through Apex Systems• Lead and managed a team of L2/L3 Cisco and MS Teams Engineers.• Planned and executed plan to install and migrate over 300 sites across the state of Texas.• Determined phone placement, router installations, and conducted analog testing prior to team arrival.• Effectively managed onsite staff, including meeting with the Point of Contact (POC), managing inventory, and identifying both technical and non-technical processes.• Served as an advanced L1 network analyst.• Did extensive customer data migrations.• Utilize top technologies including Cisco, Genesys, Microsoft Teams and Microsoft 365 Office Suit.• Targeted locations with 100 phones and above, coordinating with a smaller partner for smaller locations.• Lead and assist technicians in dealing with end customers.• Arrived at sites a day or two early to determine phone locations, set up workspaces, and establish contacts at each site.• Coordinated and moved efficiently from location to location.• Consistently monitor the progress of each project.• Communicated with clients to determine project start and end points.• Collaborated with remote teams to ensure everyone is up to speed.

Resourceful IT Specialist consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. Six years of progressive IT experience. With detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.