Robert Fleming Email and Phone Number

Partner with owner and leadership team to drive the post-COVID rebound for this corporate catering business including daily operations, business planning, market growth and positioning, and P&L/financial management. Implement strategic planning opportunities for managing operational costs and boosting the bottom line while devising processes to achieve profitability targets, ensuring the achievement of business plan objectives, and developing short and long-term goals.• Develop and implement policies, strategies, and programs to lead and guide the organization in maintaining a competitive market position and improving the profitability of daily operations.• Collaborate in the creation of effective advertising, marketing, sales, and promotion plans and strategies designed to support performance and sales objectives.• Launch strategies and practices to support business, market engagement, and client retention/dependence.• Establish and manage vendor relationships, negotiate terms, and increase profit and customer experience; review and restructure pricing and budgets.• Define and develop key analyses and generate insights and recommendations to address challenges, while partnering in the development of quarterly/annual planning.• Collaborate with executive leadership to develop/drive organizational goals, procedures, practices, and standards, while identifying/streamlining new processes and systems.

Managed a large portfolio of family-owned properties including P&L, staff administration, rent collection, vendor management, occupancy management, and the planning and coordination of property maintenance, repairs, remodeling, and construction projects. Reviewed and processed rental/lease packages, addressed resident concerns and requests, and prepared/distributed property communications.• Monitored monthly income and expenses for compliance with operating budgets; investigated any variance from the approved budget, while planning/submitting capital expenditures for approval.• Negotiated contracts for interior and exterior improvements and maintenance; coordinated turnover of tenant space for exit and re-leasing.• Drive retention and the completion of repair/remodeling projects, including sub-contractor agreements while maintaining property contracted services and managing vendor relationships.

Directed all aspects of operations, planning, and supervision of assigned branch including sales management, staff administration, yearly forecasting, and the management of monthly P & L.Led all personnel processes including hiring, training, supervision, and performance evaluations; mentored and trained department heads and staff.• Drove revenue growth via the development of plans and new business goals; promoted the sales and service culture through coaching, guidance, training, and motivation.• Led the interviewing, hiring, training/mentoring, and performance of the sales and service team; assigned workload to staff; coordinated and scheduled staff in accordance with business needs.• Managed and monitored all departmental budgets, oversaw A/R and A/P, reviewed financial reports, and monitored expenses; ensured corrective action was taken to control costs.• Ensured compliance with safety practices and procedures to meet Certificate of Recognition (COR) requirements, and all other head office safety policies.• Monitored customer shipments in partnership with sales managers to ensure maximum profitability and customer satisfaction.

Spearheaded all aspects of operations including business planning, sales and marketing management, new business development, financial leadership, and team building, training, and management. Consistently reviewed processes to streamline operations, reduce operating costs, and ensure operational alignment with business vision and model. Led the bidding of all commercial construction projects and the negotiation of product pricing, contract and delivery terms, and all procurement processes.• Directed all financial aspects of the company including P&L management, A/R, A/P, billing and invoicing, purchasing, capital expenditures, and budget management.• Leveraged performance metrics and measures to continually assess the effectiveness of operations and training delivery; drove the overall effectiveness of business strategy.• Managed/achieved monthly, quarterly, and annual financial goals for revenue growth; designed and implemented sales and marketing strategies to increase sales potential and revenue.• Drove the planning of all capital expenditures, annual budgets, and forecasts; oversaw all volume and profit objectives, operational strategies, and programs.• Led the interviewing, hiring/selection, coaching, and mentoring of staff for all positions; directed staff development initiatives and coordinated all daily work activities.• Managed team building and performance, increasing sales and profitability, effective cost controls, and the development and implementation of sales process.• Managed all sales/business development activities and the penetration of new clients in order to meet the overall business plan.

Directed all aspects of business operations and sales, including the supervision of a 14+ person team, operations planning, sales solutions management, and the implementation of strategic initiatives in sales, business growth, customer service, and staff training and development efforts.• Identified opportunities for sales process improvements; facilitated successful implementation of new programs ensuring a well-defined, efficient sales process.• Devised and implemented sales action plans designed to penetrate highly competitive markets and acquire new business accounts.• Managed project bidding and award processes, negotiated pricing, processed orders, and adjusted pricing by monitoring costs, competition, and supply and demand.• Monitored customer, market, and competitor landscape as they related to customer experience strategies and product/service sales strategies.• Continuously developed and maintained a strong loyal customer base along with an extensive industry network, while managing vendor and partner relationships.