Robert Ford Email & Phone Number

Addison, Texas, United States

Addison, Texas, United States

Addison, Tx

Mckinney, Tx

• Assisted delivery driver with the timely delivery of packages to residential homes and businesses during the holiday season.

• Oversaw trash collection for apartment communities, managing 20-30 properties at any given time.• Managed 25 employees with an annual budget of $200,000.• Maintain relationship with assigned properties and key stakeholders.• Manage escalations and resident complaints as needed.• Communicate resident complaints to service valet to ensure swift resolution.• Recruit and train qualified talent for service valet positions.• Oversee payroll for service valets.• Partner with Property Managers and communicate resident non-compliance issues.• Trained District Managers and service valets on proper processes and procedures when using ivalet application for proper compliance reporting.• Documented compliance of service valets using ivalet using excel.• Submitted weekly documentation of ivalet compliance to regional director of operations.• Submitted latitude and longitude coordinates for properties to IT department for entry into ivalet data base.• Functioned as Regional ivalet team lead/power user.• Assisted in trouble shooting ivalet technical issues in North East Texas, West Texas and Oklahoma regions.• Assigned as Maintenance Plus Brand Ambassador for North East Texas Region.• Assisted in the training of new district managers.

Dallas/Fort Worth Area

• Oversaw trash collection at apartment communities, managing 20-30 properties at any given time.• Managed 25 employees with a budget of $200,000.• Maintain relationship with assigned properties and key stakeholders.• Manage escalation of resident complaints as needed.• Communicate resident complaints to service valet to ensure swift resolution.• Recruit and train qualified talent for service valet positions.• Functioned as the Project Manager over the development of Zapp (ivalet) Application.• Successfully implemented Zapp on 135 properties.• Collaborated with owners to implement processes and procedures in the use of Zapp on properties by service valets to report resident non-compliance and arrival and departures at assigned properties.• Trained new account managers.• Partnered with VP of Human Resources in preparations for merger to collaborate on the use of ivalet to report clock in and clock out times for W2 service valets

Dallas/Fort Worth Area

• Contracted to collect resident trash and transport to compactor or dumpster on property.• Ensured trash was collected in a timely and efficient manner according to company policy.• Ensured dumpster and compactors where clean and clear of all trash and debris.• Reported any service issues or escalations to Account Manager as required.• Promoted to Account Manager based on performance.

Dallas/Fort Worth Area

• Provided installation of cable services including video, internet and phone for various providers.• Installed new services for residential homes and apartments.• Installed new phone lines and cable lines as needed by customer.• Troubleshot existing inoperable phone and cable lines as needed.• Replaced damaged and inoperable cable and phone lines.• Installed new cable boxes.• Replaced damaged cable boxes.• Installed cable modems for internet access.• Setup wireless networks as required.• Reviewed and communicated installation services for customer to ensure the customer was familiar with the services provided before leaving the premise.

Multiple

• Setup communications in a stressful and limited time frame.• Great attention to detail due to the requirements of tactical communications.• Provided preventative maintenance and troubleshooting of radio equipment.• Operated and maintain five ton trucks, Humvee, and Generators.• Surveyed location for proper implementation of antenna and retransmission station.• Provided excellent problem solving skills to overcome terrain difficulties.• Ran telephone and data cable and switchboard setup.• Trained and counseled peers to include the use and operation of equipment.• Accountable for the well-being of other soldiers.

Associate Of Arts (Aa), Busines Field Of Study

High School Diploma

Activities and Societies: Basketball, Track, Yearbook staff