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Assistant Hotel Manager with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and guests’ needs. Punctual problem solver and avid multi-tasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
Harrah'S Resort Atlantic City
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Hotel Operations Shift ManagerHarrah'S Resort Atlantic City Apr 2019 - PresentAtlantic City, New Jersey, United StatesOversee the Front Office, VIP Services, and Front Services Operations of the property. Administrative functions included budgeting, inventory/purchasing, forecasting, and maximizing revenue through various avenues such as doing a daily Upsell Adherence Report. In addition, maintaining excellent customer retention by handling “Fix-It” customers emails and concerns/complaints at the front desk when they occur. Assists in training staff and new hires accordingly. Working closely with various departments to refine SOP's and improve operations to make a seamless guest experience as well as cultivating a healthy fun work environment.
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Vip Services ManagerHard Rock Hotel & Casino Atlantic City Apr 2018 - Oct 2018United StatesOversee the VIP Services department to ensure and maintain the highest levels of service and focus on elevating the VIP Guest experience. Constant communication with the Front Desk Management, Casino Marketing, and Executive offices. Implemented systems that help anticipate the needs of our VIP guests. Work daily with nine casino hosts, twelve executive hosts, and 8 directors within the Player Development and National Marketing departments to ensure a VIP guest’s trip is set up to ensure maximum satisfaction that include limo and air transportation, room, dinner, event, and show reservations. -
Regional Supervisor National Casino MarketingCaesars Entertainment Corporation May 2015 - Apr 2018Atlantic City, New Jersey, United StatesOversee all three Caesars Entertainment properties for the National Casino Marketing Program in the Atlantic City Market. Oversees and manages the coordination of the charter bus and flight program for all 3 Caesars Entertainment properties. Work closely with current aircraft vendor, transportation vendor and all FBO operators in various cities and airports. Coordinate and promote special events, on and off property, through direct mail and telemarketing networks. Making sound decisions and submitting requests regarding the issuance of customer reward credits and amenities. Coordinate the travel and transportation arrangements for customers and large groups. Lead a team of 10 Hosts and 6 coordinators. Maintaining close ties and business relationships with guests and outside representatives through phone and email. -
National Casino Marketing CoordinatorCaesars Entertainment Corporation May 2014 - May 2015
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Casino Hotel Services SupervisorTrump Entertainment Resorts Jul 2009 - May 2014I work with wholesalers, phone drops, marketing tools to attract cash revenue, casino promotions, suite assignment, limo reports and monitoring of call center. I am responsible for making assignments for the agents to complete daily, their timed breaks, and also ter weekly work schedule. -
Sales RepresentitiveBurlington Coat Factory Jul 2006 - Feb 2010I worked on thesales more making sure that the store wasin order and neat. I stocked inventory onto the sales floor and also was a cashier during the holiday season.
Robert Ford Skills
Robert Ford Education Details
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Business Administration And Management, General
Frequently Asked Questions about Robert Ford
What company does Robert Ford work for?
Robert Ford works for Harrah's Resort Atlantic City
What is Robert Ford's role at the current company?
Robert Ford's current role is Hotel Operations Shift Manager at Harrah's Resort Atlantic City.
What is Robert Ford's email address?
Robert Ford's email address is rf****@****ars.com
What is Robert Ford's direct phone number?
Robert Ford's direct phone number is +160970*****
What schools did Robert Ford attend?
Robert Ford attended Seton Hall University.
What skills is Robert Ford known for?
Robert Ford has skills like Hospitality, Gaming Industry, Resorts, Customer Service, Hotels, Hospitality Industry, Event Management, Casino, Hotel Management, Marketing, Team Building, Casino Management.
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Robert Ford
Robert Ford - Director, Corporate Engagement At Delaware Business Roundtable Education CommitteeWilmington, De3jeffersonawards.org, npwireless.com, usa.dupont.com1 +130262XXXXX
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