Robert Galvan Email & Phone Number

Us/Pr -Asia Pacific

Past clients include Meta, TheraBody, SimpliSafe, T-Mobile, Sony, Military, Microsoft, Intel, Square Trade + various others:As a dedicated Client Services Business Manager, I work closely with the Account Director Team, manufacturers, and vendors to drive the success of specific client programs. My role encompasses end-to-end management of operational aspects and timelines for one or more clients, ensuring the fulfillment of Key Performance Indicators (KPIs) and overseeing the creation of Statement of Work (SOW). I specialize in developing and implementing KPIs to measure Return on Investment (ROI), constructing "Smart" coverage maps for optimized labor efficiency, and coordinating cross-functional efforts for training, program instructions, and reporting.My Key Responsibilities:-Facilitate strong relationship building with clients and vendors-Conduct business analysis to enhance program effectiveness-Communicate results and recommend process improvements-Act as a day-to-day point of contact for clients and cross-functional partners-Drive the achievement of key performance indicators for clients' programs-Collaborate with clients to establish timelines and ensure deadline adherence-Contribute to the initial creation of clients' programs, defining scope, success measurements, and coverage models-Partner with cross-functional teams to deliver successful results to clients-Administer all clients' program details within ActionLink management systems-Ensure quality assurance through regular checks within assigned programs-Assist with fulfillment orders and administration as needed based on capacity-Communicate program goals and results effectively-Report on program performance and initiate improvements for continued success in future programs

Greater Los Angeles Area

Independent Freelance writer working on multiple scripts for Defy Media- Clevver Movie YouTube channel. Successful in average and overall hit per video integrating clips into comedic scripts.https://www.youtube.com/watch?v=QtPgPYHWNi0https://www.youtube.com/watch?v=h3fMKp_9Snwhttps://www.youtube.com/watch?v=Pk5-v3B3pZ0https://www.youtube.com/watch?v=5jg1B-KJUIohttps://www.youtube.com/watch?v=USgorHkJIOohttps://www.youtube.com/watch?v=bw7C_Uy4vjkhttps://youtu.be/ljcN4HkbkTQhttps://www.youtube.com/watch?v=q9UFtkmy9Ho

Irvine, Ca

I was responsible for carrying out several tasks in the HR department. I was a coordinator for all important functions such as hiring and recruiting, and development, maintaining employee records, etc for our multiple All Service Clients. I worked under the supervision of the human resource director. In some situations, I rendered guidance to the clerical staff, trainees, and volunteers. The coordinator is also responsible for consulting with managers and supervisors about company policies and procedures, and whenever necessary in helping them. I played a very important role in providing an appropriate solution to employee problems. As a human resource coordinator I helped employees and their managers in performance and disciplinary matters. Propose and develop a set of rules that would monitor the discipline and work of workers including employee handbooks.

Responsible for contacting and maintaining contact with clients interested in refinancing their mortgage while making the company profitable and continuing contact in regards to acquiring important and sensitive information.. Promoted to Assistant Office Manager and helped maintain records and databases, general book keeping, office administration, spreadsheets and reports. Accomplishments:Consistently achieved highest per-week sales averages with over 5 closed deals a weekProved the ability to multitask, handle training of new employees (high turn over rate), and office organization of documents containing personal information.

Bachelor’S Degree, Industrial And Organizational Psychology

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies