Robert Gamble Email & Phone Number

Redlands, Ca, Us

Remote

• Communicated with potential military students via telephone and email to establish rapport and assist with the initial stages of the application process.• Demonstrated in-depth knowledge of military funding programs, including the GI Bill, POST911, TA benefits, etc.• Advised military students on navigating and maximizing their available funding resources, contributing to a seamless and financially supported educational journey.• Conducted reviews and research on degree programs and policies to ensure the provision of clear and updated information to prospective military students.• Effectively communicated with military students to understand their educational goals and assess if the university could meet those objectives.• Maintained a high level of customer service, fostering a positive working attitude, and extended support to team members as needed.

Remote

• Communicated with potential students via telephone and email to establish rapport and assist with the initial stages of the application process.• Conducted reviews and research on degree programs and policies to ensure the provision of clear and updated information to prospective students.• Effectively communicated with students to understand their educational goals and assess if the university could meet those objectives.• Maintained a high level of customer service, fostering a positive working attitude, and extended support to team members as needed.

Remote

• Communicated with potential students via telephone and email to establish rapport and assist with the initial stages of the application process.• Conducted reviews and research on degree programs and policies to ensure the provision of clear and updated information to prospective students.• Effectively communicated with students to understand their educational goals and assess if the university could meet those objectives.• Maintained a high level of customer service, fostering a positive working attitude, and extended support to team members as needed.

Salt Lake City, Utah, United States

• Performed career and student employment tasks under general supervision, employing established methods, principles, concepts, and procedures.• Maintained current graduate employment information by inputting data into CampusVue in a timely manner.• Established one-on-one relationships with students, ensuring their employment readiness through resume writing, cover letter preparation, mock interviewing, and job search techniques.• Actively participated in continuing professional development activities to stay abreast of industry trends.• Collaborated with the compliance team to ensure student placements met national accreditation requirements.• Successfully placed graduates into jobs relevant to their field of study.• Conducted meetings with students mid to end of their program of study to establish individual professional development goals and outline steps toward career placement.• Maintained continual contact with students and graduates through various communication methods, assessing skills, strengths, and weaknesses to match individuals with appropriate job opportunities.• Developed contacts with departments, faculty, external community resources, and educational institutions.

Salt Lake City, Utah

• Conducted interviews with prospects, primarily for Respiratory Therapy, enrolling them in all programs offered by the university and assisting them through the enrollment process.• Built relationships to gain student trust, ensuring a positive customer experience and meeting start metrics of 6 students per module to increase and maintain student retention.• Consistently met and improved upon monthly quotas, contributing to continuous enrollment growth.

• Provided support and guidance to a team with management responsibilities, including coaching, hiring and training direct team members and those in cross-departments.• Quickly established a presence with students, maintaining rapport, and showing commitment to overall academic success and student retention.• Contributed best practices to team members in a growing call center environment while continually improving on metrics performance.• Accepted into the SHARP program (management training program).• Earned the very first company Employee of the Month Award in April 2012.

• Conducted interviews with prospects to identify potential students, primarily focusing on Respiratory Therapy but also enrolling in all programs offered by the university.• Built strong relationships to gain student trust, ensuring a positive and supportive customer experience.• Successfully met start metrics, enrolling an average of 3 students per module to increase and maintain student retention.• Played a key role in exceeding monthly quotas, contributing to the overall growth and success of the enrollment team.

Tempe, Arizona, United States

• Provided comprehensive guidance through the registration and admission process, fostering strong rapport with prospective students.• Successfully met and exceeded monthly enrollment goals, contacting leads and consistently enrolling an average of 4 students per month.• Maintained a high level of customer service, ensuring positive student experiences and contributing to overall student retention.

Chandler, Arizona, United States

• Managed group room reservations accounts, ensuring accuracy, generating reports, and overseeing contracted suites to optimize occupancy.• Successfully promoted resort features, amenities, and an exceptional customer experience to prospective clients.• Responded to phone inquiries, effectively promoting the resort's five-star services, addressing questions, and assessing customer needs related to reservations and group accommodations.• Proactively defused group and transient escalated customer challenges, maintaining a positive and supportive guest experience.

Chandler, Arizona, United States

• Jointly managed the daily operations of the swim program, overseeing a diverse range of responsibilities.• Proactively responded to inquiries, effectively promoting services, addressing questions, and assessing customer needs in relation to the offered services.• Played a key role in achieving a remarkable 20% increase in business by fostering a high volume of referrals and repeat business.• Built and maintained strong customer relationships, contributing to the overall success and positive reputation of the center.• Conducted candidate interviews, managed new-hire paperwork, and provided comprehensive training on policies and procedures, ensuring smooth onboarding.• Orchestrated the execution of up to 24 classes daily, overseeing and monitoring a total of 11 instructors to deliver high-quality swimming classes.• Collaborated with the owner to define new markets, identify advertising opportunities, and continually enhance services.

Westminster, California, United States

• Provided vital support to the manager in leading daily operations for the department, overseeing up to 12 associates, and efficiently managing customer service issues.• Took on the role of department manager in the leader's absence, demonstrating leadership and decision-making capabilities.• Successfully sold merchandise, consistently exceeding individual and team sales goals, contributing to increased revenue.• Implemented a customer-centric approach by writing thank-you and follow-up notes to enhance customer loyalty.• Recognized for outstanding performance and dedication, earning the Employee of the Month award for the digital department.• Employee of the month, February 2005

Loma Linda, California, United States

• Developed and managed a robust pipeline of leads, conducting thorough needs assessments to understand clients' requirements.• Educated customers on our range of services and streamlined processes, ensuring a clear understanding of the value proposition.• Prepared accurate and competitive estimates/quotes, consistently meeting client expectations and fostering satisfaction.• Established and nurtured strong relationships with clients, resulting in the creation of a loyal customer base and a significant increase in referrals.• Proactively responded to customer inquiries, soliciting feedback to identify areas for improvement in both products and services.• Proposed and implemented changes based on customer feedback, contributing to continuous improvement and overall customer satisfaction.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General