Robert Gardner Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake County, Utah, United States

South Jordan, Utah, United States

Midvale, Ut

➤ Being recruited by the company to return to a building, to successfully fix operations, increase occupancy, and standards of care up to guidelines.➤ Directing day-to-day operations in a manner that ensures the health, safety, and satisfaction of residents and employees alike, while maintaining the community in compliance with all State rules and regulations.➤ Providing general management that encompasses fiscal functions, personnel, resident services, plant and property maintenance, occupancy development, public and resident relations, and marketing.➤ Developing and maintaining a professional local presence, including with the Chamber of Commerce, the BBB, and State Associations, in addition to giving tours, answering questions, and providing information about the community.➤ Effectively overseeing training and payroll for 65+ employees in this 100-bed Assisted Living & Memory Care facility, and prepared and updated departmental procedural manuals as well as delegated authority to Department heads.➤ Working closely with Building Management to identify areas needing improvement and creating an aggressive action plan to increase quality, while ensuring the community meets or exceeds budgeted occupancy projections.➤ Proactively becoming familiar with the residents, as well as observing residents' ability to perform ADLs and social skills, communicating potential difficulties or opportunities to the appropriate clinical team member.

West Jordan, Ut

➤ Effectively managed the daily operations of a 111-bed Assisted Living Community, including developing monthly and yearly operational budgets, while successfully carrying-out the mission of the community.➤ Reviewed and managed financial information such as spend-down worksheets, AR, AP flash reports, bank deposits, cash receipts, and financials at least weekly, and created action plans around deficiencies.➤ Strategically directed all marketing and sales efforts, including planning yearly sales strategies to increase brand awareness, as well as generated referrals by developing strong professional relationships.➤ Ensured that each department head was meeting or exceeding the requirements of their respective Performance Expectations, and that there was a plan of action in place directed toward remedying any deficiencies.➤ Recruited, hired, trained, coached, and disciplined Associates, and oversaw payroll for 60+ employees, while ensuring that continuing in-service training programs were in place for all staff in each department.

Utah Region

➤ Collaborated with, Eds, Marketers, Nurses, Clinical staff, and other management, in the 7 Retirement communities in the State to improve sales, customer satisfaction, and client outcomes, while continually increasing census.➤ Acted as the Executive Director of this management company for 90 senior living communities throughout the United States when the ED was out of town or the position was vacant.➤ Successfully raised monthly Net Operating Income average by more than 50%, as well as provided targeted support for specific communities that lead to an increase in monthly sales for each community.➤ Met with the Regional team to develop monthly/quarterly plans for 7 UT communities and increased brand awareness through outreach efforts, while providing support in managing service programming to meet expected revenue goals.➤ Effectively supported Sales Directors by setting-up community tours, contacting leads, and coordinating meetings with major referral sources for all Directors in the region, as well as helped set sales goals and develop action plans.➤ Provided extensive training for all new EDs and all new Sales Associates in the region, and provided direction for the daily operations of each community, while also helping the Regional Vice President with advanced HR needs.

Utah Region

➤ Came aboard as Community Outreach Director, increasing occupancy census from 86% to 100% in 7 months, while developing strong referral relationships with various outlets that resulted in increased monthly referrals.➤ Successfully increased community awareness of this senior living organization with 26 US properties by coordinating monthly promotional events for residents, their families, and the public that ranged in size from 100-300 participants.➤ Received 4 promotions during tenure, culminating in accepting the ED position in July 2014, and was entrusted with improving 3 different communities, as well as received the Blue Harbor Executive Director of the Year Award in 2015.➤ Strategically managed over 100 employees, including finalizing all promotions, discipline, and development, while improving staff culture by raising expectations for care and providing training on customer service.➤ Effectively recruited new top talent to build strong management teams and provide enhanced leadership throughout the facilities, as well as led training of new recruits in areas of marketing, leadership, teambuilding, and accountability.➤ Succeeded in leading the community to its highest revenue producing quarter in its 30+ year history, and increased annual NOI by 24% in under 1 year.➤ Efficiently oversaw all expenses and managed the community budget of nearly $400K per month, as well as directed all marketing/sales efforts and strategies, in addition to ensuring all communities were in accordance to State laws.

Marketing Director – Mountain Region Hospice & Homecare, Bountiful, UT – 2012 to 2013CNA & Physical Therapy Aide – Legacy Village of Layton, Layton, UT – 2011 to 2012National Sales Manager – Doc Warner's Alaska Fishing, Bountiful, UT & Excursion Inlet, AK – 2006 to 2009Regional Salesman – Doc Warner's Alaska Fishing, Bountiful, UT & Excursion Inlet, AK – 2004 to 2006

Masters Of Health Administration

Bachelor Of Science - Bs, Parks, Recreation & Tourism Management