Robert Garff Email & Phone Number

Lehi, Utah, United States

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

• Lead two locations by travelling across US while offering constant staff guidance and assistance to ensure efficiency and boost sales.
• Closely collaborate with executive management to ensure smooth market operations, meetings and staff trainings.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on product knowledge, industry practices and company procedures.

Park City, Utah

• Hired and coached new sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Maintained store certification levels including store appearance and security requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

North Salt Lake, Utah

• Monitored team performance, adhered to service level agreements and provided detailed job training.
• Interacted with customers to discuss service needs and develop effective and practical solutions.
• Utilized appointment systems to maintain high customer satisfaction and low turnaround time for all repairs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Certifications obtained: Apple Certified iOS Technician, Apple Certified Mac Technician, Mac.

Sandy, Utah

• Maintained phenomenal customer experiences by promoting customer surveys and implementing rewards card systems.
• Developed new employees and on-going performance assessment of current employees.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
• Managed service and protection plan metrics by training associates and new management.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.