Robert Gartner Email & Phone Number

Kofax Total Agility Solutions Architect and Systems Support

Responsible to Design, Implement and Support the installation and configuration of Kofax based software including Capture, KTM, Total Agility, Kapow, Search and Match Server and other software products.

Spokane, Washington Area

* Amazon Cloud Servers (AWS) – Built and managed servers in the AWS platform.* Linux and Windows – Monitored, managed and updated companies Linux and Windows servers. * Ansible – Created and updated ansible playbooks and roles. These playbooks and roles are used as the sole method to update company cloud servers.* Support Role - Managed and updated support incidents as well as communicate with end user and provide solutions.

Spokane, Washington Area

* Participated in various phases of projects including gathering and documenting requirements, implementing and testing changes or customizations and documenting steps required to implement the changes in the production environment to mitigate possible risks.* Generated several forms of documentation such as: Technical Design Documents, Test Plan Matrixes, Standard Operating Procedures, Knowledge Base Articles and other types.* Provided 24 hour global support to users of Oracle Document Capture and Document and Process Management system including Desktop Support, Error Resolution and integration with ERP systems including JDE.* Managed and updated support incidents as well as communicate with end user and provide solutions.

Spokane, Washington Area

* Over 10 years of experience in the ECM / EDMS industry. * Joined ImageSource, Inc. in 2005 as a System Architect / Analyst with in-depth engineering, management, and interface experience, including extensive technological and user support functions with high profile customers. * Integrated within various cross-functional technology teams to ensure the success of projects Cardiff Liquid Office, Oracle 10G and Kofax Capture. * History of performing technical implementation, problem resolution and administrative duties at multiple locations while working with internal and external personnel.

Milpitas, Ca

Technical support representative for all imaging related systems. Implemented, Supported and maintained all Captovation Capture, Kofax Capture / Ascent and Acorde / Oracle 10G Imaging and Process installations (hardware and software). Provided hardware support for all scanners our customers used and other imaging-related peripherals.

Comptia A+ Certification, Microsoft Certified Professional, Information Technology

Willing to reactivate both certifications

Associate Of Science