Robert Gartner Email & Phone Number

San Antonio, Texas, United States

• Coordinated and lead Salesforce Service and Experience Cloud teams to successfully deliver over twenty projects to military and corporate clients.
• Performed post-sales customer engagement, project management and lead analysis for global and domestic clients.
• Defined requirements (business, system, functional) and lead project team collaboration, reporting and results.
• Standardized corporate billing processes and SDLC procedures resulting in cost, resource, time and risk reductions.Environment/Process>>>  Salesforce  Web Services  API  Agile Scrum  Visio  Jira  Confluence .

San Antonio TX, 78288

• Provided program leadership and requirements (business, system, functional) for Bank, Claims and Life lines-of-business.
• Performed Development Product Owner (DPO) responsibilities by managing project with business partners and team.
• Developed product roadmaps, identified additional product opportunities and resolution of business gaps and issues.
• Performed system process modeling, requirements definition/facilitation/management and data analysis for Pega.Environment/Process>>>  Pega Cloud  SAFe  Agile Scrum  Jira  iGrafx  Gap Analysis

San Antonio, Texas, United States

• Lead new and enhancement discovery & analysis efforts and defined workflows and requirements.
• Coordinated third-parties and internal resources to define a new Laboratory Information Management System (LIMS).
• Determined scope and captured requirements for enhancements to a web-portal application, servicing over 600 clients.
• Defined and coordinated project milestones with PMO, business, end-users, QA, development and vendors.Environment/Process>>>  Salesforce  Web Services .Net  Client Server  DocuWare  Six Sigma  Gap Analysis .

San Antonio, Texas, United States

• Member of high-performing business team, providing tactical and high value-add solutions in a compressed timeframe.
• Lead project effort to evaluate and redesign a consolidated enterprise solution for a stock equity-quote web interface.Environment/Process>>> .Net  HP Quality Center  Agile Scrum  Web Services  Gap Analysis

San Antonio, TX 78251

• Partnered with business, development and QA teams to analyze, document and deliver project requirements.
• Delivered Functional Requirement Specification (FRS) for the Foreclosure and Routing applications.
• Identified, defined and documented proposal for efficiency improvements to nine mainframe bankruptcy applications.
• Coordinated discovery and proposal effort for a new application to track and report on home loan portfolio risk.Environment/Process>>> .Net  Mainframe  3270 Emulators  Quality Center  SQL  Gap Analysis  Publish.

San Antonio, Texas, United States

• Partnered with business, development, QA and third-party vendors to successfully deliver over twelve enterprise projects.
• Delivered requirements and user stories to improve the company’s brand-recognition on the corporate website.
• Identified, defined and implemented self-service processes to achieve a 10% call reduction to enterprise help desk.
• Performed Salesforce data stewardship and implementation of account guidelines in support of National Sales Team.Environment/Process>>>  Salesforce  Web Services  SaaS .Net  Service Now  TFS  Gap Analysis .

Austin, Texas, United States

• Organized the release of software enhancements for Schwab’s customer-facing retail and advisor websites.
• Determined production release scope and coordinated User Acceptance Testing for retail and advisor websites.
• Defined requirements and user interface specifications for advisor website. Scrum Master for multiple projects.Environment/Process>>> .Net  Web Services  HTML  MS Project  TFS  SharePoint  Release Coordination

New Braunfels, Texas, United States

• Defined requirements for multiple projects supporting the Microsoft CRM rollout.
• Consolidated a dozen single sales reports into a centralized reports dash-board, in support of the National Sales Team.Environment/Process>>>  Microsoft CRM  Web Services .Net  User Interface Design

Austin, Texas, United States

• Performed requirements definition and analysis for Web and Mobile customer-facing brokerage applications.
• Defined functional requirements and WSDL’s for Schwab’s first mobile iPhone application.
• Documented Use Case Specifications and process modeling for Schwab.com user flows.Environment/Process>>> .Net  Web Services  WSDL  XML  SharePoint  MS Project  RUP  UML  Agile Scrum

San Antonio, Texas, United States

• Performed business/systems analysis, delivered Use Case Specifications, defined UI Specifications and lead projects for the enterprise brokerage application.
• Coordinated projects up to eighteen months in length, with multiple teams and across multiple locations.
• Lead customer engagements, managed expectations, defined project scope, road map and defined requirements.
• Contributed to reducing the processing-time of asset transfers by 60%, via automated work distribution tool.
• Reduced the time required for integration builds by one week, significantly decreasing project delivery timelines.Environment/Process>>>  Accounts Warehousing  Java  Web Services  Mercury Quality Center  MS.