Robert Gava Email & Phone Number

Maine, United States

South Portland, Maine, United States

South Portland

• Manager responsible for the assignment of IT development resources for large released based projects.
• Manage technical team resources for scheduled releases.
• Analyze requests to determine budgetary impact on department.
• Develop time estimates for project related work.
• Act as liaison between business stakeholders to define requirements.
• Revise the current development process to improve both quality and costs components.

• Manage specialized queues for a call center. Designated to oversee implementation of e-channel strategy, including email, chat, co-browse, and social networking.
• Developed and improved email channel quality 300%.
• Improved response time for non-phone channels from 48 hours to 24 hours, while reducing resources.
• Developed multiple strategy guides for incubated products.
• Introduced multiple new technologies to the department.
• Supported a project allowing our online system to optimize first contact resolution.

· Manage strategic government relationships of $20MM and over.· Assess customer needs and develop customized solutions and reporting. · Coordinate implementation of new strategic fleets with internal departments and customers. · Develop customized comprehensive marketing plan for recently implemented customers.· Present new products and services to.

· Managed governmental and municipal relationships.· Located and developed new relationship and sales opportunities with customers.· Analyzed and predicted revenue volumes.· Analyzed and revised procedures ensuring compliance and efficiency.