Robert Gavaghan Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

As the Business Process Coordinator for Internal Audit, I drive and manage effective and repeatable internal audit processes using SAP Audit Management. I collaborate closely with Assurance Teams and other business partners to provide comprehensive user stories for Internal Audit Management, successfully covering all requirements and objectives. A significant part of my work encompasses detailing, elaborating, and driving process simplifications, standardization, and automations in… Show more As the Business Process Coordinator for Internal Audit, I drive and manage effective and repeatable internal audit processes using SAP Audit Management. I collaborate closely with Assurance Teams and other business partners to provide comprehensive user stories for Internal Audit Management, successfully covering all requirements and objectives. A significant part of my work encompasses detailing, elaborating, and driving process simplifications, standardization, and automations in alignment with Assurance Teams, Development, and IT.I address and drive the necessary tool support and improvements across Development and IT. As a liaison between the Global Risk & Assurance Services (GR&AS), Development, and IT, I work to understand the scope of work, identify potential solutions, and assess efforts based on impact and effort.I leverage strong communication skills to keep the GR&AS community informed of progress, deliverables, and issues, using email, newsletters, user guides, live and recorded info sessions. I also manage the roll-out of Internal Audit System updates within GR&AS, which includes coordinating and executing user acceptance tests, preparing training sessions, and updating end-user documentation. Show less

Galway, Ireland

As a SuccessFactors Cloud Product Support Engineer, I was adept at providing support to both customers and partners through various channels including Service NOW tickets, phone calls, Teams/Skype meetings, Live Chat, and 'Schedule an Expert' sessions.I was a member of the Employee Central team, contributing specifically to the Position Management & Integrations group. My journey in this multifaceted role began in the EC Core group and also involved time spent in the Compensation group.… Show more As a SuccessFactors Cloud Product Support Engineer, I was adept at providing support to both customers and partners through various channels including Service NOW tickets, phone calls, Teams/Skype meetings, Live Chat, and 'Schedule an Expert' sessions.I was a member of the Employee Central team, contributing specifically to the Position Management & Integrations group. My journey in this multifaceted role began in the EC Core group and also involved time spent in the Compensation group. I demonstrated great capacity to manage high volumes of incoming tickets daily, many of which were high-priority and complex. I leveraged my problem-solving skills to resolve issues in a time-sensitive environment, effectively adhering to strict SLAs.I maintained regular liaison with various stakeholders, such as members of the Engineering team, Development team, Customer Success Managers, Product Area Leads, which enabled me to stay aligned with the organization's expectations and needs.In addition to standard workdays, I provided Weekend Shift support and Rapid Responder support according to a rotating schedule, showcasing my dedication and flexibility.Documenting issues, resolution steps, and workaround in KBA's was a key part of my role, ensuring accurate tracking and resolution of issues, and contributing to the company's knowledge base. Show less

County Galway, Ireland

As a Partner Support Representative, my responsibilities centered around being a point of contact and expertise for partner-related matters within the organization. I monitored a dedicated ticketing inbox catering to internal SAP employees, addressing and resolving partner-related incidents and service requests effectively, ensuring a high level of customer satisfaction and support.I was a Subject Matter Expert in Marketing Development Funds, Cloud Choice Profit Option, Partner… Show more As a Partner Support Representative, my responsibilities centered around being a point of contact and expertise for partner-related matters within the organization. I monitored a dedicated ticketing inbox catering to internal SAP employees, addressing and resolving partner-related incidents and service requests effectively, ensuring a high level of customer satisfaction and support.I was a Subject Matter Expert in Marketing Development Funds, Cloud Choice Profit Option, Partner Recruitment.This expertise enabled me to provide informed advice, making me a reliable resource for knowledge and guidance within the organization.Part of my role also involved delivering global training sessions via Skype, mainly focusing on the intricacies of partner recruitment in the Partner Relationship Management and Master Data Governance systems. These sessions aimed to build the competencies of team members and partners worldwide.In addition to virtual training, I led in-office sessions for Marketing Development Funds and provided an extensive introduction to the Partner Relationship Management system. Show less