Robert Gibson Email & Phone Number

Glendale, Arizona, United States

I assessed capacity and demand across six value streams, which was crucial for creating roadmaps during our quarterly planning events and helping executives make informed decisions. To support delivery, I led and coached Scrum Masters who were working with 40 agile teams on application development and production support.One of my key contributions was.

Glendale, Arizona, United States

I managed a Scrum Master center of excellence, making sure all our delivery teams followed Scrum best practices for predictable, high-quality monthly releases. I led, coached, and developed Scrum Masters and Analysts, creating an environment where continuous improvement and empowerment were the norm.Over three years, we achieved a 54% reduction in defects.

Glendale, Arizona, United States

I maintained and published the Release Calendar for the Policy Administration System, which is the core platform application we use to manage policies across the CSAA enterprise. I worked closely with Business Stakeholders to define feature priorities and scope, making sure all our Scrum teams had a complete backlog and followed the established delivery.

Phoenix, AZ

I managed a team of analysts and oversaw all triage activities for the Policy Admin application. I defined processes to ensure timely review and resolution of defects. Each week, I provided status reports to senior management and communicated post-release updates to both the IT and business communities.By streamlining our processes, we improved the average.

Glendale, AZ

I analyzed and validated potential defects identified through our quality assurance process, making sure we accurately identified, prioritized, and resolved issues.I also researched and documented processes that allowed our Triage Analysts to independently build and maintain PAS environments. This reduced our dependency on the development team and made our.

Glendale, Arizona, United States

I designed a framework to organize IT Business Services at AAA Insurance Exchange. This gave Senior Management clear visibility into service interconnections and detailed insights into application design, build, and support.I also developed a framework that allows for auditing each service to identify required elements and address any missing components.

Glendale, Arizona, United States

I managed and delivered Policy Admin projects, implementing Provision and Access Management (PAM) for Arizona and future Partner States. This ensured successful integration with Lead Management Systems (LMS) and Customer Relationship Management (CRM) applications.I also led Partner State integrations for LMS and CRM applications, making sure the onboarding.

Tempe, Arizona, United States

I implemented a web-based performance dashboard reporting application that allows management to monitor call center employee performance and view team performance across multiple centers.I also created a SharePoint site template for program and project management activities, which streamlined documentation and process management.Additionally, I mentored.

Phoenix, Arizona, United States

I implemented a Transmission Release Queue, which helped manage and report on multiple projects to various teams and senior management. This improved project visibility and coordination.I also created a SharePoint site for the Transmissions Product Management team, where we archived project documentation and provided status updates on migration.

Scottsdale, Arizona, United States

I responded to service requests for IT development in customer integration, reviewing and clarifying business requirements to make sure the project scope was accurate.I also estimated development costs by consulting with developers and presenting comprehensive development proposals, ensuring we stayed within budget and timeline.Additionally, I made sure.