Robert Gibson Email & Phone Number

Glendale, Arizona, United States

I assessed capacity and demand across six value streams, which was crucial for creating roadmaps during our quarterly planning events and helping executives make informed decisions. To support delivery, I led and coached Scrum Masters who were working with 40 agile teams on application development and production support.One of my key contributions was creating executive reports that assessed capacity and demand across these value streams. This enabled us to make informed decisions about… Show more I assessed capacity and demand across six value streams, which was crucial for creating roadmaps during our quarterly planning events and helping executives make informed decisions. To support delivery, I led and coached Scrum Masters who were working with 40 agile teams on application development and production support.One of my key contributions was creating executive reports that assessed capacity and demand across these value streams. This enabled us to make informed decisions about resource allocation and prioritization.I also facilitated the creation of roadmaps for our quarterly planning events. This helped align teams and ensured we had clear priorities and timelines.Additionally, I led a team of over 20 Scrum Masters who supported multiple application teams. My focus was on enhancing team performance and ensuring successful Agile delivery across various projects. Show less

Glendale, Arizona, United States

I managed a Scrum Master center of excellence, making sure all our delivery teams followed Scrum best practices for predictable, high-quality monthly releases. I led, coached, and developed Scrum Masters and Analysts, creating an environment where continuous improvement and empowerment were the norm.Over three years, we achieved a 54% reduction in defects while increasing our work volume by 95%. This meant higher quality and productivity across the board.I developed and… Show more I managed a Scrum Master center of excellence, making sure all our delivery teams followed Scrum best practices for predictable, high-quality monthly releases. I led, coached, and developed Scrum Masters and Analysts, creating an environment where continuous improvement and empowerment were the norm.Over three years, we achieved a 54% reduction in defects while increasing our work volume by 95%. This meant higher quality and productivity across the board.I developed and maintained sprint, monthly, and year-end reports, giving clear visibility into our progress and outcomes. This helped everyone stay on the same page and understand where we were headed.I also managed all release communications for the Policy Administration System, delivering clear updates to the entire enterprise. This ensured everyone was informed and aligned.Additionally, I collaborated in designing, implementing, and tracking team and group-level SLAs to ensure we met our performance standards. This helped us stay accountable and focused on delivering the best results possible. Show less

Glendale, Arizona, United States

I maintained and published the Release Calendar for the Policy Administration System, which is the core platform application we use to manage policies across the CSAA enterprise. I worked closely with Business Stakeholders to define feature priorities and scope, making sure all our Scrum teams had a complete backlog and followed the established delivery cycle requirements.I established Agile Scrum release management processes, which streamlined our approach for efficient and effective… Show more I maintained and published the Release Calendar for the Policy Administration System, which is the core platform application we use to manage policies across the CSAA enterprise. I worked closely with Business Stakeholders to define feature priorities and scope, making sure all our Scrum teams had a complete backlog and followed the established delivery cycle requirements.I established Agile Scrum release management processes, which streamlined our approach for efficient and effective releases. This led to an 83% improvement in release quality by setting milestones and processes to minimize late software changes before production deployment.Additionally, I implemented standardized project and sprint reporting across all Scrum teams. This gave senior leaders clear visibility into team performance and project lifecycle progress, ensuring everyone was on the same page. Show less

Phoenix, Az

I managed a team of analysts and oversaw all triage activities for the Policy Admin application. I defined processes to ensure timely review and resolution of defects. Each week, I provided status reports to senior management and communicated post-release updates to both the IT and business communities.By streamlining our processes, we improved the average time to review defects by 50%, which led to faster issue resolution and enhanced team efficiency. This also resulted in a 30%… Show more I managed a team of analysts and oversaw all triage activities for the Policy Admin application. I defined processes to ensure timely review and resolution of defects. Each week, I provided status reports to senior management and communicated post-release updates to both the IT and business communities.By streamlining our processes, we improved the average time to review defects by 50%, which led to faster issue resolution and enhanced team efficiency. This also resulted in a 30% improvement in the rejection rate, boosting the quality of our team deliverables.I also established strong relationships with our business partners, which helped us effectively prioritize incidents and defects. This allowed the team to focus on the highest priority items, ensuring we were always addressing the most critical issues first. Show less

Glendale, Az

I analyzed and validated potential defects identified through our quality assurance process, making sure we accurately identified, prioritized, and resolved issues.I also researched and documented processes that allowed our Triage Analysts to independently build and maintain PAS environments. This reduced our dependency on the development team and made our workflow more efficient.Additionally, I created source documentation to improve turnaround times for the triage process… Show more I analyzed and validated potential defects identified through our quality assurance process, making sure we accurately identified, prioritized, and resolved issues.I also researched and documented processes that allowed our Triage Analysts to independently build and maintain PAS environments. This reduced our dependency on the development team and made our workflow more efficient.Additionally, I created source documentation to improve turnaround times for the triage process, which enhanced efficiency across all testing phases. Show less

Glendale, Arizona, United States

I designed a framework to organize IT Business Services at AAA Insurance Exchange. This gave Senior Management clear visibility into service interconnections and detailed insights into application design, build, and support.I also developed a framework that allows for auditing each service to identify required elements and address any missing components, ensuring comprehensive service management.Additionally, I contributed to a cross-functional team that defined and implemented… Show more I designed a framework to organize IT Business Services at AAA Insurance Exchange. This gave Senior Management clear visibility into service interconnections and detailed insights into application design, build, and support.I also developed a framework that allows for auditing each service to identify required elements and address any missing components, ensuring comprehensive service management.Additionally, I contributed to a cross-functional team that defined and implemented the roles of Service Owner and Service Manager across the enterprise. This helped standardize service management practices and made our processes more efficient. Show less

Glendale, Arizona, United States

I managed and delivered Policy Admin projects, implementing Provision and Access Management (PAM) for Arizona and future Partner States. This ensured successful integration with Lead Management Systems (LMS) and Customer Relationship Management (CRM) applications.I also led Partner State integrations for LMS and CRM applications, making sure the onboarding processes were smooth and effective.Additionally, I was part of the PMO Methodology Refresh team, where we updated and… Show more I managed and delivered Policy Admin projects, implementing Provision and Access Management (PAM) for Arizona and future Partner States. This ensured successful integration with Lead Management Systems (LMS) and Customer Relationship Management (CRM) applications.I also led Partner State integrations for LMS and CRM applications, making sure the onboarding processes were smooth and effective.Additionally, I was part of the PMO Methodology Refresh team, where we updated and trained on the PMO project management methodology to enhance our project management practices. Show less

Tempe, Arizona, United States

I implemented a web-based performance dashboard reporting application that allows management to monitor call center employee performance and view team performance across multiple centers.I also created a SharePoint site template for program and project management activities, which streamlined documentation and process management.Additionally, I mentored business analyst and project management resources, helping to enhance their skills and effectiveness in project… Show more I implemented a web-based performance dashboard reporting application that allows management to monitor call center employee performance and view team performance across multiple centers.I also created a SharePoint site template for program and project management activities, which streamlined documentation and process management.Additionally, I mentored business analyst and project management resources, helping to enhance their skills and effectiveness in project execution.I contributed to identifying and documenting a new Business Systems Analyst job family within US Airways, supporting role definition and career development. Show less

Phoenix, Arizona, United States

I implemented a Transmission Release Queue, which helped manage and report on multiple projects to various teams and senior management. This improved project visibility and coordination.I also created a SharePoint site for the Transmissions Product Management team, where we archived project documentation and provided status updates on migration efforts.Additionally, I developed standard documentation formats and processes for Product Managers, making it easier for them to create… Show more I implemented a Transmission Release Queue, which helped manage and report on multiple projects to various teams and senior management. This improved project visibility and coordination.I also created a SharePoint site for the Transmissions Product Management team, where we archived project documentation and provided status updates on migration efforts.Additionally, I developed standard documentation formats and processes for Product Managers, making it easier for them to create and manage product roadmaps. Show less

Scottsdale, Arizona, United States

I responded to service requests for IT development in customer integration, reviewing and clarifying business requirements to make sure the project scope was accurate.I also estimated development costs by consulting with developers and presenting comprehensive development proposals, ensuring we stayed within budget and timeline.Additionally, I made sure all active projects stayed within their committed budgets and timelines, resolving any issues promptly as they came up.