Robert Gilmer Email & Phone Number

St Augustine, Florida, United States

Providing architecture, solution implementation and project management support for an enterprise digital transformation initiative.• Rescued an overdue brand website replatform/refresh project with Marketing• Delivered three subsequent brand website replatform/refresh projects with Marketing in 10 months• Technical lead for rebranded website of luxury brand• Data architect / data engineer for enterprise Product Information Management (PIM) solution• Supported CIO with portfolio consolidation strategy• Supported CIO and SLT with digital transformation strategy and roadmap• Led Master Data Management initiative to support ERP consolidation

Jacksonville, Florida Area

Owned the Enterprise Architecture Framework, Methodology and Standards. Ensured execution across the North American region. Regional representative to Global Architecture Community. • Performed initial architecture maturity assessment. Established maturity and capability targets with CIO• Created and implemented plan to reduce technical debt• Developed technology upgrade plan to prevent further technical debt• Prepared and presented project architecture reviews to Global Architecture Review Board• Maintained regional Business Services catalog. Aligned to Global Business Services map.

Ponte Vedra, Fl

Responsible for Operations Support, Revenue Generation, Financial Reporting, Customer Service, CRM, Enterprise Data and Integration solutions. Lead a team of 25. Notable successes:• Implemented and Control Owner of SOX ITGCs for applications and data as part of transition to public status• Supported system transition and data integration for over 20 acquisitions• Improved team productivity 50% by eliminating no-value meetings and streamlining vendor relationships• Developed an Application Portfolio Management roadmap. Aggressively upgraded key systems and database platforms, some de-supported, to current vendor releases• Developed and implemented an ITIL-based Change Management process• Inherited, reset and delivered languishing (~10 months) software upgrade project in 90 days. • Inherited, reset and delivered languishing (~3 years) data standardization project in 16 months.• Improved data reliability and recovery through high-availability SQL architecture, backup and database maintenance strategies• Designed and implemented an enterprise data reporting environment• Implemented an automated testing platform in preparation for upcoming ERP upgrade• Supported the development and rollout of new enterprise computing environment. Hybrid cloud strategy and solution transitions.• Designed MDM strategy for Customer / Location domains• Developed a data retention policy for the organization. Immediately eliminated $35k in ongoing annual bank record retention expenses. An additional $50k is expected in 2018.• Led project to implement PCI Level 2/3 reporting with payment processing vendor and primary bank. Estimated merchant fee savings >$400k per year ongoing.• Performed a rapid upgrade of fleet maintenance system to take advantage of warranty tracking and alert features. Annual savings of over $1MM.• Collaborated with infrastructure team to eliminate legacy servers and harmonize software licenses. Reduced core IT expense by $1MM over three years.

Lombard, Il

Responsible for availability, support and maintenance of business-enabling systems. Developed and executed IT modernization strategy (infrastructure and application) aligned to business strategy. Team of 16 (9 direct, 7 indirect), budget >$5M.• Contributed to Global IT Reorganization design • Data migration and interface work stream lead for core financial transition (PeopleSoft-to-SAP)• Managed production cut-over plan for core financial transition (PeopleSoft-to-SAP). Major domains include SAP environment, banking, customer billing, GL, data migration, systems integration, purchasing, payroll and tax reporting• Member of Revenue Process re-design Steering Committee. Program goal to harmonize disparate field practices, replace legacy technology and reduce Quote-to-Cash cycle time. Architected solution design from requirements. Project placed on hold for North America business integration activities.• Master Data initiative lead for Revenue Process re-design• Internal partner in Global payroll project (Ceridian-to-ADP). Cutover of approximately 4,000 employees completed in January, 2014.• Implemented ITIL-based procedures with infrastructure group to improve IT service management and service delivery• Assessed and implemented IT and data governance based on COBIT and TOGAF frameworks• Implemented SOA-based Technology Strategy roadmap and solutions. Combination in-house and cloud services.• Installed Cisco VOIP phone system and video conferencing services. Upgraded infrastructure and bandwidth.• Designed future state data, application and technical architectures. Implemented program to standardize infrastructure at all 14 branch facilities• Reset and completed stalled Windows 7 migration program (1,000 units in 6 months)• Designed, contracted and monitored disaster recovery site. Hot backup for critical applications, cold backup for non-critical applications• Developed Data Warehouse and Business Intelligence vision and strategy

Provided Business Architecture consulting services and leading Healthcare Support Service dashboard product development. Business Architecture engagement summaries include:RS Medical, Vancouver, WA (Contract: January, 2012 – July, 2012)This provider of Pain Mitigating Durable Medical Equipment (DME) is overhauling its claim and billing functions through a combination of off-shoring and re-architecting activities. Engagement assignments include:• Designed a Business Intelligence vision and strategy• Designed future state architecture for Contract and Payor Relations team.• Designed and implemented a Master Data Strategy for five business information domains.• Designed Master Data Governance program.• Retired two legacy systems eliminating $42k in on-going annual expenses.

Managed IT assets supporting $500 million line of business transitioning through a three-company acquisition. Responsible for developing and executing technical and technology strategies. Modernizing 35-application portfolio. Team of 8, budget over $1M. Leadership initiatives included:• Delivered re-platform of acquired parts management solution with Supply Chain in 90 days• 8m re-platform of acquired centralized asset management solution with Operations.• 18m migration of 350 accounts to centralized asset management solution from legacy client-server work management solution• Continued development of Operational Data Store and Data Warehouse to provide Operations and Contract Maintenance groups insight into legacy application data. • Designed and implemented SaaS solution with Operations and Sales teams to track mobile biomedical equipment maintenance.

Provided leadership and support to strategic and tactical business projects. Key accomplishments include:• Supported CIO to develop technology strategy for Healthcare business.• Collaborated with Director, IT Governance to develop and implement IT governance strategy.• Supported a technology re-platform of an e-commerce solution for $35 million Long Term Care food service line of business in Canada. Fulfilled Business Consultant/Analyst roles, and, intermittently, Program Manager role. Budget of $3.5M, 3 months of coding using near-shore and off-shore resources, Go-Live 5 months from start of coding.

Leader of Business Analyst / Field Application Support team. Liaisons to Healthcare leadership. Team of 4, budget of $1.3M. • Lead $2.3M deployment project with Operations for VB6/Sybase to Microsoft.net/SQL Server software rewrite project (22 months, 20 team members, 450+ networks, 900+ standalone installations, 3,500+ users). • Lead hospital bed management and patient throughput initiatives for Operations. Member of sales team, presented solution and value proposition, developed deployment/support team and interface capabilities. Delivered solution to 96 facilities in 38 months. Annual revenue $600k.

Leader of Business Analyst / Field Application Support team. Liaisons to Healthcare and Education (K-12 and Higher Ed) businesses. Team of 4, budget of $1.3M. • Developed data import processes for account start-up team. Saved >$400k in expenses on three startups.• Managed two legacy software conversion projects (45 and 23 systems, respectively).

Lead development and deployment of $400k CMMS solution for Plant Operations department. Supervised 3 school district employees and supported 40 system users.

Managed team of 6 environmental consultants and $1.5M budget. Provided air quality, soil/groundwater, UST and engineering services to Midwest Ready-Mix concrete customers. Also responsible for business development, client and regulatory affairs.

Supervised 6 employees in Chicago, IL and 2 employees in Dallas, TX. Responsible for a $2M operating budget, P&L, client and regulatory agency relations, and remediation system engineering.

Performed in supervisor/engineer roles in Atlanta, GA for 20+ environmental remediation projects including one Superfund site and two emergency responses. Primary on-site remediation strategies included soil vapor extraction, free product reclamation and groundwater cleanup.

Officer onboard a LOS ANGELES class nuclear-powered attack submarine. Responsible for division management, crew development and advancement, regulatory compliance and safe ship operation.

Nuclear Engineering

Education record