Service Coordinator
Erie, Pennsylvania, United States
Job DescriptionCoordinate, develop and monitor the assessment/care planning process and follow up for each consumer, serving as an advocate and liaison for and on behalf of consumer's benefits.Maintain current documentation of the consumer's eligibility for waiver services, copies of the consumer's individual service plan, and individual budget, financial data and related information, managing consumer records, ISPs, meeting with consumers, documenting via service notes. Collaborate with consumers, caregivers, physicians and other providers to develop a comprehensive ISP/PCSP. Conducting intake and assessments for new consumers as well as annual recertification for existing consumers. Knowing each consumer on a personal basis and being aware of the consumer's strengths and weaknesses, and the consumer's general plans to achieve his/her desired lifestyle. Monitor the health and welfare of the consumer and the quality of services provided to the consumer through personal visits and telephone calls. Linking the consumer to all needed medical services regardless of the source of payment. Assist consumer in identifying contractors/vendors for environmental modifications and specialized medical equipment who meet provider qualifications. Providing follow-up with selected contractors and assuring consumer satisfaction. Documenting as required. Ensuring that each consumer has a comprehensive Person Centered ISP and accurate individual budget. Review & update the ISP once a year or more frequently if needed. Adhering to Agency code of ethics and complies with the Federal, State and Agency Mandated Regulations/guidelines/standards applicable to the HCBS Waivers, including complying with all reporting requirements and general standards of the waivers. Functioning as a liaison to external agencies and shares information to others, which may impact care and/or services of consumers.