Robert Glonek Email & Phone Number

Mountain View, California, Us

London, England, Gb

Provide 1st-3rd level support, some design, code and implementation services to high-profile customers. Support a variety of software applications on Ubuntu operating system, including postfix, LAMP, apache, mysql, postgresql, landscape, openstack, juju, maas and many more.

Design, deploy and support Trend’s security solutions to their largest enterpriseand public sector customers, focusing primarily on NHS projectsProvide 24x7 3 rd line onsite support as well as design, test and deploycustom scripts and applications to enhance product quality, accuracy andreliability.Providing regular updates and performance testing to ensure customersatisfaction on service deliveryTroubleshoot software issues to ensure customers’ SLAs are met. Followthrough from service restoral, to root cause analysis as well as bug fixes,feature requests and major/minor product updatesProvide regular roadmaps to customers whilst liaising with sales andtechnical managers to identify opportunities for upsellingProvide stakeholder updates to customers and customers' customers onissues, upgrades and current system status, including Architects, Engineers, Managers, Directors and ShareholdersTechnologies used include: linux, postfix, apache2, IIS, Windows 2007,proprietary Trend Micro software, iptables, ebtables

Waterloo, Ontario, Ca

Technically lead a team of 10 to support the BlackBerry infrastructure, handleincidents and implement new software versions and changes, whilecommunicating effectively with network operators’ NOCsUnix Administrator in a 24/7 NOC environment supporting over 25’000Linux (RedHat, SuSE, Ubuntu, LFS) and windows servers (with VMWareESXi) on around 8’000 physical hosts globallyInstalling and configuring Linux and Windows serversWrote custom monitoring and automation tasks for reporting in PHP, Perland shell scriptsConfiguring and maintaining Cisco IronPorts, Apache2, MySQL, PHP,Postfix and proprietary BlackBerry servicesMaintain network infrastructure with iproute2 on Linux routers and ciscorouters, cisco PIX firewallsMonitoring the BlackBerry infrastructure and responding to any anomaliesin order to meet the SLAsInstalling and maintaining IBM BladeCenter and bladesDeploying new servers in remote and on-site datacentresInstalling and maintaining the BlackBerry Enterprise Server (BES) forapprox. 400 hundred test devices to monitor the production environmentMonitoring of the infrastructure using EMC2 SMARTS, BigBrother, Cacti,Nagios and bespoke BlackBerry monitoring solutionsMonitor and troubleshoot over 500 IPSec VPN connections

London, Gb

Supporting internal servers and network for the company mission-criticalecommerce web site and call-centre infrastructure.Manage Linux servers and services, some of which are Apache2, PHP,MySQL, Postfix, vsftpd, proftpd, iptables, squidguard, OpenVPN, pptp vpn,BIND9Manage mission-critical web servers hosting company ecommerce site(Apache, PHP, MySQL, database management, backups, disaster recovery,integrity checks)Manage Windows servers (IIS, Exchange, Active Directory, CRM,sharepoint, DNS, PPTP VPN)Maintain system virtualization and isolation using VMWare Server andOpenVZSetup and cable new offices (servers, network, WLAN, racks, desktops)Manage and support company computers, network and PBXLead PHP development projects, develop and code in PHP/MySQLCreate and implement software projects to improve employees’performanceImplementing payment gateways and fraud-control (protx, bibit, HSBC)