Robert Glover Email & Phone Number

Oak Creek, Wi, Us

Cudahy, Wisconsin, United States

In my role, I will lead the charge in crafting intuitive user interfaces and gathering valuable insights directly from our users to continuously enhance their digital journeys. Collaborating closely with cross-functional teams, I'll ensure a seamless and cohesive user experience across all touchpoints. Additionally, I'll oversee the meticulous management of our data, guaranteeing its accuracy, integrity, and security. I'll be proactive in implementing robust backup and recovery procedures, as well as troubleshooting any data-related issues that may arise. Staying ahead of the curve is essential, so I'll continuously evaluate and recommend cutting-edge technologies that can elevate both user experience and data management practices.

United States

• Efficiently managed and oversaw all facets of IT support operations for 8 call centers across the Midwest, leading a team of 12 direct reports. Fostered solid and collaborative relationships with Vice Presidents and Directors to ensure seamless service delivery.• Spearheaded the project management efforts to migrate 3,200+ users to Office 365, ensuring minimal disruption and maximum efficiency throughout the transition.• Direct the setup and deployment of IT infrastructure for a new call center site, overseeing local resource allocation and hardware procurement to facilitate smooth operations.• Implement strategies to optimize team efficiency and reduce overtime, contributing to cost-saving initiatives in OpEx and CapEx areas through proactive monitoring of time submissions.• Provide leadership and guidance to a Subject Matter Expert (SME) project management team, driving the successful completion of significant projects throughout the year.

United States

• Planned and executed the migration of 500+ Local and 500+ international users to Microsoft Office 365, ensuring a seamless transition and user adoption.• Developed and delivered customized training programs to enhance organizations' adoption of Office365, fostering increased efficiency and productivity.• Administered all aspects of mobile phone support and procurement for US and non-US users, ensuring smooth operation and user satisfaction.• Managed vendor software renewals to ensure uninterrupted service delivery and operational continuity.• Facilitated onboarding for all new users, ensuring smooth integration into IT systems and protocols.• Handled hardware procurement for IT operations, ensuring the availability of necessary equipment and resources.• Led Office365 administration and spearheaded the Office365 security protocols project for US and non-US end-users, ensuring data integrity and system reliability.• Managed helpdesk support for Oracle Suite migration for office and warehouse users, ensuring uninterrupted access to critical software.• Oversaw monthly patching for 3 data centers to maintain system security and integrity.• Managed mobile device management (MDM) implementation projects for all mobile devices, optimizing security and safety• Managed Auto-CAD and Solidworks upgrades and installs.

United States

• Supported the Partnership & Business Development team in developing sponsorship prospects and fundraising initiatives, fostering corporate donor relationships, and acquiring new donors.• Assisted in advancing organizational initiatives by actively seeking partnership opportunities and IT aligned with the company's mission.• Coordinated fulfilling partnership deliverables and activations for various programs, events, and conferences, ensuring alignment with partner expectations and organizational objectives.• Maintained regular communication with corporate partners as directed by the Executive Director of Partnership & Business Development, nurturing relationships and addressing inquiries or concerns promptly.• Developed and managed a prospect list for new partnership and business development opportunities, utilizing lead generation strategies and providing weekly reporting on progress.• Provided support in partnership development efforts, including prospecting and leading development activities, contributing to expanding the organization's network and resources.

United States

• Oversaw new installations, system administration, and ongoing IT integration, addressing troubleshooting needs for internal company operations and external third-party clients.• Played a pivotal role as a vital member of the strategic planning team, contributing insights and expertise to implementing disaster recovery strategies.• Guided and led cross-functional project teams in delivering and implementing new IT infrastructures of routers, switches, wireless, and servers, ensuring alignment with organizational goals and objectives.• Implemented a customer-centric support philosophy by effectively managing schedules for project team units and assignments for clients, ensuring adequate resources and availability to meet client needs.• Acted as a vital member of a task force dedicated to IT-related process improvement, actively contributing to developing best practices, policies, and standard operating procedures to enhance the efficiency and effectiveness of Foundation operations.• Guided and led cross-functional project teams to deliver and implement new IT infrastructure for the organization. • Implemented customer-centric support philosophy by managing schedules for project team unit and assignments for clients to ensure adequate resources and availability.• Key member of task force for IT-related process improvement to create best practices, policies and standard operating procedures for Foundation.

United States

Designated point person for internal and client IT needs. Oversaw operations management, including hiring, assigning and managing independent contractors to deliver services for client contracts. Responsible for vendor management, pricing and installations.• Led business negotiations and hiring of all independent IT contractors for company clients.• Handled vendor contracts with telecom companies, computer retail/wholesale and software vendors to ensure efficient service, pricing and procurement. • Designated point person for all IT support needs of executive-level and C-suite personnel.

Bs, Sociology

Football

Project Management Certificate, Information Technology

African-American Leadership Program, Leadership Center

Education record

• Planned and implemented the migration of 300+ corporate users to Office365. • Brought in new client relationships valued at $350K per.