Roles Undertaken:Project Manager.Leading Quality Control / Assurance Operating and Outcome Testing Monitoring Manager. Operations Manager.Assisting Stakeholders / Senior Management / Project Managers / Risk and Compliance.Business Analyst / Workflow Developer / Outcome Tester. Treating Customers Fairly (TCF) Review Manager.Team Leader / Deputy Team Leader. Quality Assurer / Controller (QA / QC).Senior Review Officer / Senior Case Manager.Remediation / Redress Calculation Officer.Complaint Investigator.Case Handler / Business Reviewer.Assessor / Providing Assessing Role Play Support.Financial Planning Manager for Midland Bank Financial Services / HSBC - 1996 to 1998.Sales Manager / Financial Adviser / Sales Representative for Pearl Assurance - 1991 to 1996.

Assisting and providing support to the Project Manager for KPMG, at TSB in Birmingham, via Resource Solutions.IT Platform banking system migration (MME) project, following an upgrade on 22nd April 2018, where the IT system did not stabilise, causing an impact on customers carrying out their day-to-day banking.

Remediation Investigator for Barclays Wealth and Investments in Canary Wharf London, via Alexander Mann.Alignment Audit Review (AAR) project, to assess Gerrard Investment Management Limited (GIML) Discretionary Investment Portfolios for historic client detriment.

Leading external Quality Assurance / Quality Control / Risk Assurance Manager for KPMG at Lloyds Banking Group (LBG), in Leeds and Normanton via Oblong Consulting and Resource Solutions.Regulatory Compliance Review, of ‘Bonus Driven’ Investment and Protection Sales between 01/01/10 and 31/03/12, instigated by a FCA investigation / fine, focusing on advised sales.

Providing Project Manager support for Barclays / Barclaycard in London and Teeside via Randstad Interim Executives.PPI Assisted Decision Tool (ADT) / PPI Regular Premium Calculations – Remediation / Payment Break Plan (PBP) Projects.

Providing assessing support for the Royal Bank of Scotland Group (RBS), in several locations around the UK, via Doran Scott Williams (DSW).Retail Distribution Review (RDR) - Advice Transformation Programme.

Interim Quality Control Manager, (Operations Manager) for Lloyds Banking Group (LBG), in Chester, via Capita Hartshead.PPI Complaint processing project.

Quality Assurance Monitoring Manager / Customer Experience Manager for Welcome Finance and the Financial Services Compensation Scheme (FSCS) in Ruddington, via Oblong Consulting.£90 Million PPI claims collaboration project between the FSCS and Cattles / Welcome Finance.

Senior Review Officer, resolving regulatory complaints for Barclays Wealth in Peterborough and Kings Hill via Huntswood. High Profile National Media Investment Complaint Handling, (Aviva ‘Morley’ Funds).

Senior Case Manager for Abbey in Milton Keynes, via Momenta Business Solutions.Financial Ombudsman Service, (FOS) Complaint Handling.

Compliance & Audit Consultant for Nationwide Building Society in Northampton, via Huntswood.Individual Savings Account (ISA) Complaint Handling.

Business Analyst / Risk & Compliance / Audit Consultant for Capita and the Pearl Group in Wythall, Birmingham via Huntswood.Treating Customers Fairly (TCF) - Structured Letter Review.

Policy Records Risk & Compliance Analyst at HBoS / ELAS in Aylesbury, via Oblong Consulting. Due Diligence Literature Collation and Checking.

Case Handler at National Australia Bank / Yorkshire Bank in Leeds, via Momenta Business Solutions. PPI Complaint Handling and Redress Calculations.

Deputy Team Leader / Business Reviewer at ELAS / HBoS in Aylesbury via Oblong Consulting.Data Cleansing / Reviewing / Annuity Checking / Transfer Completion / Address Updating.

Returned to Project - Case Handler at AXA / Sun Life at the Strand, London, via Deloitte & Touché and Momenta Business Solutions.Endowment Mortgage Complaint Handling.