Robert Griffiths Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Managing client-facing cyber security & data protection/privacy projects

Melbourne, Australia

• After 10 months working as a Senor Consultant I took a promotion and moved internally to the KPMG Law team, where I supplement the legal advice given by lawyers with non-legal Privacy services. This includes:
• Managing client relationships and Privacy projects, reporting on budgets and writing proposals and engagement letters
• Managing and developing teams of Consultants and Lawyers to deliver Privacy advice & consultation
• Developing privacy service offerings, including third party due diligence procedures, Data Protection/Privacy Impact Assessments (DPIA/PIA) and strategic framework development.Key Clients/Projects
• Supported a top Australian university with Privacy gap assessments in key divisions and developed an improvement roadmap based on findings
• Providing outsourced Data Protection Officer as a service support to a leading education institution managing breach investigations and reports and conducting PIAs/DPIAs

Melbourne, Australia

I am responsible for organising Privacy & Data Protection networking and knowledge sharing events on behalf of the IAPP. The events bring together Privacy & Data Protection specialists from multiple industries to discuss and tackle current and upcoming challenges in Privacy, Data protection, Cyber Security, Forensic, Ethics, Data Risk Management & Data.

Melbourne, Australia

• KPMG is a professional services firm operating in 153 countries with over 200,000 employees. They specialize in Audit, Assurance & Risk Consulting; Deals, Tax & Legal; Management Consulting; and Innovation & Digital.
• Conducting maturity assessments of client Privacy frameworks and reporting observations & improvement recommendations
• Conducting PIA/DPIAs and privacy audits, reporting risks & control gaps and drafting remediation plans
• Supporting remediation activities, including drafting strategies & frameworks, policies, procedures and delivering workshops
• Drafting proposals & engagement letters and reporting on budgets & resourcesKey Clients/Projects:
• Developed a bespoke, “best-in-class“, global Privacy framework for one of Australia’s “big 4“ banks

Melbourne, Australia

• Aesop is a global cosmetic skincare provider operating in 23 countries and counting. Acting as both Project Manager and internal Privacy Officer, the main purpose of my role is to design and manage a project to assess.
• Supporting a global data protection/privacy project to achieve compliance with data protection/privacy regulations in multiple geographies, including ANZ, Europe, East & Southeast Asia, and the Americas, including.
• Developing the global compliance function, and identifying and building the required resources for ongoing compliance management.
• Developing a global compliance framework, including relevant policies and procedures.
• Auditing existing data flows to understand how personal information is currently collected, used, disclosed, handled and destroyed/deleted in relation to the data life cycle.
• Assessing the legal bases for data processing activities.

Melbourne, Australia

• Working for the Australian local government - The Victorian Building Authority (VBA) regulates building and plumbing practitioners to ensure the achievement of efficient and competitive building and plumbing industries.
• Logging building and plumbing compliance concerns and complaints for the investigations team
• Creating case files for investigators with evidence and history records of non-compliance
• Liaising with customers and practitioners and handling compliance queries
• Supporting the freedom of information and Privacy Officer with FOI and Privacy requests
• Supporting the compliance team with ad-hoc administrative requests

Kuala Lumpur, Malaysia

• In 2016 I took an oppotunity to travel and volunteer in Southeast Asia. This lead me to assist the development of 2 hostels in Kuala Lumpur in exchange for food and accommodation.After improving the working practices.
• Hiring and training an effective workforce
• Managing all cash revenue, including expenses and accounts procedures
• Managing staff, undertaking performance reviews and setting and managing targets and deadlines
• Resolving complaints and customer enquiries
• Providing information on Kuala Lumpur and Malaysia and assisting guests to plan their travels around Malaysia and wider Southeast Asia

Newbury, Berkshire

• Key Responsibilities
• Logging and investigating all potential data breaches and reporting findings to executive board and audit and risk committee.
• Driving business improvements from the outcomes of breach investigations
• Logging and responding to all Subject Access Requests within statutory requirements
• Logging and responding to all data protection queries and requests and creating business training and resource materials based on trends
• Creating, updating and issuing policies and procedures to meet business requirements

Newbury, Berkshire

• A multi-functional role which involves providing administrative and technical support at all levels, from team and department admin through to the IT Director and the Leadership team. By attending and having a key.
• Support the leadership team by booking team meetings, creating agendas and taking minutes, logging and tracking actions via JIRA, maintaining the team SharePoint site and conducting various ad-hoc reports
• Responsible for liaising with suppliers and managing relationships with key account managers and stakeholders of various contracts; including mobile phones, broadband and landline telephony
• Responsible for purchase ordering licenses, support contracts and capital expenditures in AGRESSO.Achievements:
• Supported Fraud and Whistle-blowing investigations lead by the internal risk department
• Successfully and single-handedly ran a company-wide audit of mobile phone contracts, saving circa £72,000 (33% reduction) per annum in monthly recurring and usage fees

Reading, United Kingdom

• hibu formerly went by the name of Yell, which was previously known as Yellow Pages.Acted as a single point of contact to provide 1st and 2nd line technical support for a global marketing company while adhering to ITIL.
• Remote desktop assistance in Windows XP & Windows 7 machines via PCAnywhere, Logmein123 and RDP.
• Basic SAP configuration, Lotus Notes 8, Microsoft Office (all applications), Active Directory, Lync, Livelook Co-browser, Altiris Deployment Solution and iTunes. Also handle various in-house applications and VMWare
• iPhones/ iPads, Printers, Laptop and Desktop PCs and Apple Macs. Additional Achievements:
• Consistently over-achieved on weekly KPIs – Achieved first time fix average of 85% with a target of 40% and was regularly in the top 3 for “calls closed within 10 minutes” per month.

Bath, Somerset

• A target-driven role which involved proactively approaching customers on the shop floor and adopting a 'sales through service' strategy to promote the Credit Card and Premium Club services while achieving weekly.
• Proactively coached Circa 200 employees resulting in a measurable increase of credit card and premium club sales for the store (average 50% increase per department) and improved staff performance
• Took initiative to create sales tools for till points which significantly improved the quality of sales and figures
• Scored highest in the region for 'Double-bubble' sales (selling both products in one transaction).

Banbury, Oxfordshire

• Temporary position between College and University acting as the store’s only senior staff member.Key Responsibilities:
• Day-to-day running of the store, managing and training staff, managing customer newspaper accounts, maintaining cash and safe procedures, banking large cash sums, completing store paperwork and reports.

Adderbury, Banbury

• Key Responsibilities:
• Providing discreet customer and technical service to SME customers including Celebrity accounts
• Responsible for account management, upgrades, contract inquiries, ordering, selling, upselling, technical assistance and complaint handling.Additional Achievements:
• Hand-picked by Fraud team to act as team escalation point to pre-screen possible fraud cases.

Banbury, Bicester, Birmingham

• Key Responsibilities:
• Supported the Manager by implementing vigilant anti-fraud practices, training and managing employees, conducting 1-to-1s and performance reviews, resolving customer complaints, and maintaining the safe and.

Banbury, Oxfordshire

• Temporary role providing Christmas holiday cover.Key Responsibilities:
• Customer service, complaint handling, till points, cash counting, banking store earnings, stock checking, delivery handling, cleaning and maintaining health & safety regulations, maintaining store displays.

Bachelor Of Science (Bsc), Psychology

Activities and Societies: - Took part in staff selection process as a student panel member and all 3 of my choice candidates were.

Education record