Robert Griggs Email & Phone Number

Colorado Springs, Colorado Area

• Oversee, direct, and coordinate IT operations and activates of the Municipal Court reporting to the Presiding Judge/Court Administrator. • Contributes to near-term and long term organizational planning and strategy. • Facilitates effective communication of service management needs between the Municipal Court staff, Vendors, City IT Helpdesk and Business Relations Manager. • Manage resources and create program deliverables from solution transition to release and implantation providing a single point of contact for projects. • Identifies resource trends and needs, and escalates functional, quality, or timeline issues.• Track and manage project tickets/tasks to ensure timely implementations using MS Project.• Acts as IT change agent ensuring excellent customer service.• Shows initiative and acts independently to resolve problems, manage multiple priorities, and follows through on projects to completion.• Completes duties as an onsite System Administrator.

Colorado Springs, Colorado Area

• Tier 1 thru 4 system maintenance IT support. Mostly to Medium to Large Non Profit companies. • Provided customer support, assistance, training, and orientation to clients how to optimize their IT Service Level Agreement’s to improve their company’s network downtime and technology. • Provides technical assistance to current and potential users so that LAN/Wan and other IT systems operations have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.Provide PC and Network repair services to clients as needed.

Pueblo, Colorado Area

• Government Contractor supporting Fort Carson and US Army critical missions at the Pueblo Chemical Depot using cyber security best practices. • Specialized experience and knowledge of LAN/WAN principles and practices and troubleshooting and maintain the stability of communication lines and equipment. • Hands on Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers. While maintaining Attention to Detail, Customer Service, Oral Communication, and Problem Solving. • Analyzes and resolve user problems and queries relating to IT systems used throughout the Chemical depot. Record problem as they occur to effectively track outages and types of interruptions to service and to build a knowledge base using Remedy ticketing system for future problem resolution. Analyzes data to determine trends in use or performance that could lead to future problems.• Image configurations and support of the desktop systems. Investigating and resolving problems and providing information about hardware and software used. • Ensure that the IT asset and user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, and changing user’s workgroup membership. • Provides customer support, assistance, training, and orientation. Provides technical assistance to current and potential users so that LAN/Wan and other IT systems operations have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.

Colorado Springs

• Provides small and medium sized business clients with computer and network administration training and CIO services.• Tier 1 thru 4 system maintenance IT support. Advised clients how to optimize their devices to improve their company’s network downtime.• Managed Service Provider for networks and devices remotely, accesses the devices as needed to respond to client incidents and problems, patch updates and manage client network data through the Autotask and Continuum IT management resources. • Conducts technical and security assessments and inventories of client IT infrastructure, researching potential technical solutions to client IT challenges, and proposing technical solutions to the clients.• Manage multiple firewall based Intrusion Detection and Prevention with Security Log Management tools. • Key part of the internal support team providing high-level strategic planning of upgrades and network performance analyses by utilizing UML, VISIO, Database Systems applications.

Southern Co

•Installed combined (mac and pc operating systems) web based network, LAN/WAN testing and troubleshooting problems along with regular maintenance.•Direct IT support to local franchise and end users providing recreation tournaments and weekly events installing network integrations to over 30 locations and 2,600 members across Southern Colorado region.•Key part of the internal support team providing high-level strategic planning of upgrades and network performance analyses by utilizing UML, VISIO, Nexus Database Systems applications.•First level interface for recruiting, retention and development of members and locations. •Oversee and implement organization for agile delivery systems. •Developed disaster recovery standard operating procedure (SOP).

•Provided contractual technical expertise in support of LAN network, PC workstations repair and retail Database Exchange software upgrades for a multi warehouse company•Analyzed and configured and repaired thousands of pallets of printers, computers and electronics to be refurbished for resale.

•Managed all internal IT change management needs, Cat5e network wiring installations, information back up and VOIP phone systems. •Processed and resolved NMS trouble tickets.•Maintained major mechanical systems via digital monitoring programs: HVAC, electrical, plumbing, control systems, preventive maintenance, environmental services operations and budgets for 63 bed hospital. •Trained all new employees in disaster recovery planning, HIPAA, State and Joint Commission requirements, environment of care, fire safety and security standards.

Colorado Springs, Colorado Area

• Performed risk assessments and executed tests of data processing systems to ensure functioning of data processing activities and security measures • Specialized in retail, industrial and criminal investigation. Have conducted over 350 investigations. • Recovered company assets via civil restitution. • Special assignment to 24 Hour Fitness as Divisional Investigator for 20 facilities.

Bachelor Of Science, Information Technology

Certification Programs, Itil, Comptia A+,

This CompTIA and ITIL training and certification program delivers curriculum designed to develop competence in IT fundamentals and build.

Master'S Degree, Information Technology Project Management, 4.0

Information Technology Project Managment