Robert Guild Email & Phone Number

- Created and executed business plan for start-up flooring installation company- Built marketing campaign through designing company website, CraigsList ads, mass-mailer packets, newspaper classified ads, business cards, informational packets, vehicle signs, and Google AdWord strategies- Generated sales from onsite and over-the-phone bids; wrote job contracts and managed customer service from initial bid to collecting payment after each job completion- Responsible for hiring, training, and supervising skilled labor employees- In charge of daily operations of business, including billing, supply management, equipment maintenance, and office organizing

- Cultivated personal relationships with members through education of financial services and regulations and by catering to personal needs- Developed leads for the sale of financial products such as certificates of deposit, investment services, loans, and credit cards- Participated in launch and growth of financial products by providing customer feedback and through personal analysis of products' viability and effectiveness- Regularly reported to branch manager in regard to employee morale and performance; recommended acknowledgment for exceptional work efforts by other staff members- Managed orders for branch supplies such as office equipment and marketing materials- Regular use of MS Word and Excel for sales tracking and supply management

- Responsible for interviewing, hiring, and training new sales associates to provide remarkable customer service and efficient supply management in a retail environment- Communicated on weekly conference calls with regional management regarding employee sales goals, hiring build plan and training schedule- Sought out exceptional performers for acknowledgment and peer motivation- Deliberately involved in all facets of store operations with ultimate goal of providing best possible customer service and training for new staff members- Developed skills in database management systems such as PeopleSoft, UNICRU, and eRoster- Managed floor staff, including sales support, product stocking, cash handling, security keys possession, and customer service