Robert Guy Email & Phone Number

Portland, Maine, United States

Portland, Maine

Greater New York City Area

• IT Support Managemento Managed a team of six analystso Established rapport with site key contacts at each to ensure customer satisfactiono Supported 1400 end users across seven different siteso Developed metrics to measure performance and exceeded agreed upon goalso Team expressed consistent improvement year to yearo Managed VDI Support Team using VDIs setup in vSphere and Citrix• Project Technical Leado Combine New York offices to one site Relocation of three sites to one Design technology solutions with project management teamo Integrate new acquisitions into corporate network and processes Collaborated with project management team to provide information technology solution for the business Provided support for business change for three different acquisitions All acquisition projects were successful and completed on time 100% customer satisfaction with no major concerns following go-live dateo Relocate server room and network Planned and execute move of servers, network equipment and external circuits between floors Site contact and implementation lead for upgrade of infrastructure, include network equipment, UPS and air conditioning Vendor contact for install of external circuits and infrastructure hardware Upgrade telephony from digital to voice over IP solution (Avaya core)• Mobile Device Administrationo Ordered, supported and maintained mobile deviceso Vendor contact to maintain and troubleshoot service for end users

Greater New York City Area

• Team Leadero Allocated calls to technicians in a five-person team Prioritized based on schedule and experienceo Followed up on call escalationso Collaborated with team to provide accurate solutions and design protocolso Documented solutions• Active Directory Upgrade Project, Implementation Leado Planned and managed site wide move to Active Directoryo Collaborated with offsite systems and network teamso Project completed on time and with full success• Level Two Technical Supporto Resolved problems escalated from Service Desk o Provided priority support to executive level end userso Traveled to other sites to assist on major projects and provide coverage as necessary

Hoboken, Nj

• Standalone Supporto Supported 150 end users as only support analysto Provided priority support to executive level end users• Integration Implementationo Implemented integration into managed information technology environmento Upgraded to Wide Area Network from local networko Enacted security policies of acquiring businesso Migrated systems to Windows XP from Windows 2000 using Altiris deployment server• Vendor Relationso Purchased hardware for end users direct from vendoro Established and maintained relationships with hardware and service vendors (Verio, Compucom, et al.)

Bachelor'S Degree, Computer Science, Information Systems

Education record