Robert H.
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Robert H. Email & Phone Number

Service Desk Analyst at American Red Cross at American Red Cross
Location: Johnstown-Somerset Area, United States, United States 10 work roles 3 schools
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Current company
Role
Service Desk Analyst at American Red Cross
Location
Johnstown-Somerset Area, United States, United States
Company size

Who is Robert H.? Overview

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Quick answer

Robert H. is listed as Service Desk Analyst at American Red Cross at American Red Cross, a company with 25629 employees, based in Johnstown-Somerset Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Robert H..

Robert H. previously worked as Service Desk Analyst at American Red Cross and Helpdesk Technician at American Red Cross. Robert H. holds Bachelor’S Degree, Information Technology, With Certificate In Digital Forensic Investigation, 3.52 from Mount Aloysius College.

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Email format at American Red Cross

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American Red Cross

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Profile bio

About Robert H.

Software / Web Developer, Systems Support & Data Recovery Technician who provides solutions to a wide range of clients.I have experience with numerous programming and markup languages, network design and troubleshooting, server and workstation administration, and project management.I have programmed with Java, C, C++, Visual Basic 6 and .NET (2003, 2005 & 2010), and used Powershell, SQL, XML, HTML, XHTML, CSS, Javascript, and PHP. I have installed, configured, and administered Windows Server (2008 R2, 2012), SUSE Linux Enterprise Server (SLES), and CentOS servers, as well as Windows workstations (10, 8.1, 7, Vista, XP, ME, 98 SE) and Linux workstations (SUSE Linux Enterprise Desktop (SLED), Fedora Core, Ubuntu, and Slackware). I have experience with Active Directory, IIS, Apache HTTP Server, Apache Tomcat, SSH, Remote Desktop, MySQL, MS SQL, VMWare vSphere ESXi, VirtualBox, Xen Hypervisor, and Hyper-V.I am looking for opportunities for personal and professional growth; whether this be contract work, consulting, or full-time employment.

Current workplace

Robert H.'s current company

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American Red Cross
American Red Cross
Service Desk Analyst at American Red Cross
washington, district of columbia, united states
Website
Employees
25629
AeroLeads page
10 roles

Robert H. work experience

A career timeline built from the work history available for this profile.

Service Desk Analyst

Current

Johnstown, Pennsylvania, United States

Assist hiring manager with selecting prospective candidates for talent acquisitionTrain new hires through a combination of job shadowing, training simulations, and mentoring-- Trained 13 new hires as of March 2024-- 11 of these hires remain employed as of March 2024-- 2 of these employees went on to become trainers themselvesMentor existing staff as.

Jun 2019 - Present

Helpdesk Technician

Johnstown, Pennsylvania Area

Handle calls, chats, and work items in a call center environment which processes approximately 3000 contacts per week.Act as first resolver for 85% of issues received.Handle incidents in a timely manner while providing excellent customer service. -- Average resolution time of 14 minutes. -- Average QA score of 97% -- Average customer satisfaction score of.

Jun 2018 - Jun 2019

Sales Associate

Johnstown, PA

I provide fast and friendly service in a highly ranked store that serves an average of 1500 customers per day. My store consistently ranks within the top 3 in sales within my district (out of 13 stores) and regularly exceeds our sales expectations.At my store, I am responsible for handling money, resolving complaints, and training new staff. As part of.

Oct 2012 - Jul 2018

Facility Maintenance

Johnstown, PA

At this store, I performed regular cleaning and maintenance of the facilities, as well as basic repair and troubleshooting of equipment, and training of new personnel. I also communicated with management regarding inventory status, potential process improvement, and any concerns relating to the maintenance of the store.

Aug 2007 - Oct 2012

It Services Helpdesk Technician

Cresson, PA

Create, update, and close helpdesk tickets.Interface with staff and students as representative of IT departmentReconfigure lab workstations to run Windows 10; versions 1511-1709.Deploy and configure staff laptops -- Windows 7 SP1, Windows 10 1511-1709.Install networking equipment and perform network troubleshootingRecover data from damaged hard.

May 2016 - Dec 2017

It Club Secretary

Cresson, PA

Secretary for Information Technology Club.Create and maintain Google Calendar for club activities.Record minutes from club meetings and events.Communicate with staff and faculty of Mount Aloysius College, as well as surrounding community members, regarding club activities and events.Communicate with club members, arranging meeting information, event.

Aug 2016 - Aug 2017

Information Technology Intern

7373 Admiral Peary Highway Cresson, PA 16630

Undertake special projects under the direction of the Help Desk Supervisor and the Systems Administrator of Mount Aloysius College Information Technology Services.

Jan 2017 - May 2017

Peer Tutor

Cresson, PA

Provide supplemental instruction in the following subjects:General PsychologyCriminal ProcedureCriminal LawDatabase ManagementC++ Programming

Oct 2015 - May 2017

Criminology Club Member

Cresson, PA

Attend club meetings.Help organize club events.Fundraise for club.

Jan 2016 - May 2016
Team & coworkers

Colleagues at American Red Cross

Other employees you can reach at redcross.org. View company contacts for 25629 employees →

3 education records

Robert H. education

Bachelor’S Degree, Information Technology, With Certificate In Digital Forensic Investigation, 3.52

Activities and Societies: National Society of Leadership & Success Delta Epsilon Sigma Honor Society Criminology Club Information.

Associate'S Degree, Network And System Administration/Administrator, 4.0 Gpa

Activities and Societies: Phi Theta Kappa, Dean's ListIn addition to gaining a general education at Penn Highlands, I learned the basics.

Associate’S Degree, Software Application Programming, 3.65 Gpa

Itt Technical Institute

Activities and Societies: Dean's List, High HonorsI received a very focused education at ITT Technical Institute, where I learned the.

FAQ

Frequently asked questions about Robert H.

Quick answers generated from the profile data available on this page.

What company does Robert H. work for?

Robert H. works for American Red Cross.

What is Robert H.'s role at American Red Cross?

Robert H. is listed as Service Desk Analyst at American Red Cross at American Red Cross.

Where is Robert H. based?

Robert H. is based in Johnstown-Somerset Area, United States, United States while working with American Red Cross.

What companies has Robert H. worked for?

Robert H. has worked for American Red Cross, Sheetz, Mount Aloysius College, and Eat'N Park Hospitality Group.

Who are Robert H.'s colleagues at American Red Cross?

Robert H.'s colleagues at American Red Cross include Tina Coleman, Nirmal Bhandari, Sandy Hightower, Cindy Fidanza, and Mary Hughes.

How can I contact Robert H.?

You can use AeroLeads to view verified contact signals for Robert H. at American Red Cross, including work email, phone, and LinkedIn data when available.

What schools did Robert H. attend?

Robert H. holds Bachelor’S Degree, Information Technology, With Certificate In Digital Forensic Investigation, 3.52 from Mount Aloysius College.

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