Robert H. Gresh Email & Phone Number

Media, Pennsylvania, United States

Media, Pennsylvania, United States

Conshohocken, Pennsylvania, United States

- Provide troubleshooting for desktop and other computer related equipment.- Bring resolution to end user issues and offer technical support to company.- Edit and create extensive technical documentation of solutions and serve as a resource.- Monitor, maintain, and assist with servers and infrastructure.- Focus on improving technical skills through.

Philadelphia, Pennsylvania

* Perform daily Symitar functions including ACH processing, share draft processing, MasterCard processing, STAR processing. Set up all overnight processing.* Monitor, troubleshoot, and resolve OpCon automated job processes.* Maintain Symitar system databases, printers, users, and software.* Answer, evaluate, and prioritize incoming telephone, voice mail.

United States

- Supported over 100+ applications, 50+ types of equipment, and 50,000+ Employees.- Provided cross-border support for both the US and Canadian environments.- Trained 3 new agents to become familiar with all systems, company procedures, & guidelines.- Assisted and instructed 30+ IT Operation Analyst I agents with proper procedure and troubleshooting..

Mount Laurel, New Jersey

• Contracted under Kelly Services, working at TD Bank.
• Document call and troubleshooting steps thoroughly through Call\Request\Incident tickets andescalate when appropriate.
• Demonstrates critical thinking, follows problem management procedures, recognizes andanticipates problems, uses fact finding and diagnostic tools, and identifies and implements optimal solutions.
• Handles inbound calls and provides quality customer service in accordance with standards and guidelines set by the department.
• Ensures exceptional customer service and quality customer care. Work within company guidelines to ensure that customers receive accurate timely and dependable assistance.

Mount Laurel, New Jersey

• Contracted under Kelly Services, working at West Ward Pharmaceuticals.
• Prepare Pharmaceuticals for packaging and shipping.
• Ensure all documents are properly signed, dated, corrected, and completely accurate when filledout.
• Adhere and follow all guidelines as directed in the S.O.P. and Job Aids

North Wales, Pennsylvania, United States

• Having and providing extensive understanding of product\hardware\software.
• Stocking, securing, and consistently maintaining product.
• Ensuring the customer receives understanding of products and software, while meeting thecustomers need.