Manage team of 10 Support Specialists supporting 1400 users across 16 companies• Point of contact for C-Suite technology issues.• Support lead and customer advocate for On Prem to Cloud migration of over 5000 mailboxesand 1400 users.• Reduced number of tickets older than 30 days by 75% by partnering with Operations Teamand sharing accountability across the organization.

Work within a team providing personal touch service for over 1100 users across 16companies.• Support includes but is not limited to - Windows, Active Directory, VDI environments,Office 365, video conferencing, Mac, mobile solutions and telephony.• Lead on the upgrade of the Windows7 imaging process, which decreased PC/laptopdeployment time from 12 hours to less than 3 hours.• Manage and close over 200 service tickets/month of differing complexity.

• Manage all day-to-day IT support for Lawrenceville, Los Angeles and Shenzen offices.• Supervised upgrade of WiFi network in 87,000 sq/ft company warehouse. Including purchase and deployment of 20 barcode scanning devices. Worked with warehouse team to test and train picker/packers.• Coordinated and conducted Microsoft Software Asset Management Review.• Initiated and conducted software migration from Office 2003 to Office 2013.• Instituted e-mail Archiving policy and stabilized SBS 2011 server.• Responsible for daily maintenance of multiple webstores, including content and design running on NetSuite platform.• Participated in bi-weekly review of network environment with CEO, CFO.• Work with management team to help identify best practices and create SOP and process documentation.• Initiated and conducted basic network security training with users to help protect company data.• Led effort to identify best-of-breed hardware and software to replace an aging and neglected network infrastructure.• Instituted a vendor review policy to identify cost savings by eliminating redundant vendors or services and requesting competitive bids for out of contract services, realizing a cost savings of over $1200/month on IT services alone.

Manage technology operations for clients. Desktop, Server and network management and maintenance including VPN, protective systems against Virus, Spyware and other threats, systematic data backup and recovery, Patch management, IT asset management, software installation and distribution.

Responsible for 24x7 3rd level support of WebSphere Application Server applications.Security focal - Responsible for audit readiness, APAR coordination and server security of 80+ supported servers.Management of Integration Verification process and for all inter-/intranet applications. Member of architecture review board for Web applications.Responsible for streamlining Integration Verification process resulting in the reduction in time and costs by 40%. Technologies: IHS, WebSphere Application Server, AIX, Domino

Quality Assurance testing of Domino applications for deployment within IBM.Led support team responsible for 3rd level application and server support of Global Domino environment serving over 300k users.Manage 3rd level 24x7 support for customized Domino IBM mail template. Reduced resolution cycle of email client issues by 60%.Participated in large scale application deployments for IBM client. Technologies: AIX, Domino

-Holley Performance Products -City of Greenville Technologies: Domino, OS/400, Windows NT

Regularly participated in mid to large scale infrastructure and application deployments for clients with multiple locations and geographically dispersed mobile and desktop users.Leader of help desk team for a state government agency covering Lotus Notes / Domino application and infrastructure supportParticipation in deployment teams for cc:Mail to Notes messaging migrations.Experience troubleshooting Notes/Domino through all phases of implementation process.Client projects included: -Alabama Dept of Corrections -Georgia Dept of Education -Quintiles, Inc. -Alltel Communications -Lawson Software