Robert Haley Email & Phone Number

England, United Kingdom

Nottingham, United Kingdom

• Collaborated with key clients to establish, advise and document study requirements to facilitate the implementation of IRT systems and third-party integrations such as EDC, CTMS and logistical software.
• Advised clients on optimal RTSM design and change management, identifying areas of customization and working with production teams to ensure systems met the client’s expectations and were of high quality.
• Established key requirements regarding clinical supplies management… Show more
• Established key requirements regarding clinical supplies management, forecasting, randomization and stratification; including designing material and randomization lists.
• Acted as primary contact for clients throughout IRT implementation, building trust and developing professional relationships.
• Managed and documented design risks, working with clients and internal stakeholders to proactively manage and mitigate risks whilst meeting study objectives.

Nottingham, United Kingdom

• Ensured delivery of PAREXEL IxRS/IRT and eClinical products and services to clients within expected timelines and budget, including resource planning and management.
• Managed and lead study design with the internal project team and client, including requirements gathering and preparing study specific documentation. Understood and analysed clinical trial protocols to provide client.
• Actively identified, managed, and mitigated project… Show more
• Actively identified, managed, and mitigated project risks, including ensuring appropriate input from all stakeholders and facilitating training for clients as required.
• Wrote and executed software test plans, as well as supporting clients during user acceptance testing.
• Provided overall management and ownership of multiple projects from set-up to go-live, and beyond into its maintenance phase. Show less

Nottingham, United Kingdom

• Delivered a memorable and meaningful service to high priority clients, acting as a primary point of contact for study leaders to discuss live study issues, and delegated resources as necessary.
• Worked collaboratively with internal project managers to ensure client expectations were set accordingly and achieved; pro-actively identifying and reporting issues, risks and data trends which improved overall study.
• Attended departmental audits with clients… Show more
• Attended departmental audits with clients, providing product demonstrations and explanations on issue handling and operating procedures, strengthening the relationship between the business and its customers.
• Represented the department in regular teleconferences with clients, offering solutions and advice to live study challenges. Created and delivered client specific departmental performance metrics.
• Created and maintained client specific support documentation, enabling effective urgent issue resolution by mitigating the risk of error through lack of familiarity with projects. Show less

Nottingham, United Kingdom

• Provided second-line IT and product support to international clients for PAREXEL IxRS/IRT and eClinical products, often under pressure in time critical situations.
• Maintained the accuracy and integrity of complex clinical trial data by problem solving and building queries within bespoke databases.
• Managed the worldwide supply and distribution of medication for phase II & phase III clinical trials, whilst prioritising workload to meet the client’s demands.
• Provided… Show more
• Provided customer training and support with IxRS/IRT systems, ensuring the successful capture of clinical trial data and subsequent integration within the client’s own bespoke eClinical suite.
• Handled confidential information on a daily basis, maintaining the ‘blinded’ status of clients, especially when handling escalated patient critical issues. Show less

Bachelor Of Science - Bsc, Sport And Exercise Science

A/As Levels, Biology, Economics / Psycology, Mathematics, Physics