Robert Hambach Email & Phone Number

PROFESSIONAL EXPERIENCEThe General Insurance: 1/17-PresentDepartment Supervisor: Fire and Theft Specialty: 8/18-Present• Manage and develop a team of remote Fire and Theft Investigators that handles all states and policies at The General. • Responsible for hiring, firing and disciplinary actions as well as claims Triage and load leveling for the group.• Responsible for all new-hire training for the team as we have only one team at The General. • Implemented dozens of new practices and standard work specific to fire and theft to improve claims investigation quality.• Access and utilization of investigative vendors for effective fraud control and prevention.• Acts as standing SIU Team Supervisor when they are on PTO.• Responsible for replying and resolving all DOI and BBB complaints that our team receives. • Develops actions plans to improve claim quality scores and presents to claims Senior Leadership. • Venture Fellows Member 2019 Madison WisconsinClaims Team Supervisor: Multi-State: 1/17-8/18• Manage and develop a team of high performing IH2 and IH3 associates.• LEAN Kaizen Leader for the IH group: Had the opportunity to be involved in the project genesis and communication to Senior Leadership and Phoenix Office.• Train the Trainer Certification: conducted local training for the Phoenix office.• Leader of the IH/EH Train-Up Program – Phoenix West - Pre-LEAN rolloutProgressive Insurance: 6/07-1/17 Fire and Theft Investigator: 12/11-1/17• Auto, Travel Trailer, Motorcycle, ATV, Boat, Commercial Auto

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