Robert Hamilton Email & Phone Number

Winchester, Gb

London, England Metropolitan Area

Contract role, initially to manage the bundling of Hub+ and BritBox Video On Demand services into one bundled product; but now encompassing the delivery and management of Personalisation features and functionality on ITV Hub (VOD) service. This role entails working with a cross-functional team taking Personalisation features from ideation through development, to release, and making sure feature releases are able to be tracked and measured.

Woking

Owning the complex integrations of third party e-commerce and delivery partners into KFC's core platform, across Western European markets. Working with a cross-functional team, the key success metrics were based on our integrations scaling to support high order volumes and opening up additional consumer channels; including the back-end data capabilities, payment services, and customer-facing UX.

London, United Kingdom

Leading the Product & Engineering function for a Programmatic Ad-Tech specialist. I oversee the Product Strategy & Roadmap, defining the areas of focus to ensure that the Digital Products align with and support the commercial and operational requirements from the business in a highly complex technical landscape, across multiple global regions.

London, United Kingdom

Part of a small team established to identify and deliver Digital Product development to help a large Management Consultancy use technology to work more effectively. The role was focused on working through the full Product Lifecycle – from inception, through to design & feasibility, investment approval, and delivery; building specialist products to support growth & efficiency.The role also encompassed a change management exercise, challenging deeply entrenched ways of working and introducing the potential and benefits that can be leveraged through technology.

London, United Kingdom

Supporting a major digital transformation programme for the BBC, delivering a whole new stream of digital capabilities for the BBC.My role includes identifying and developing the business and consumer value propositions, identifying the underlying data requirements & processes; and managing a full product backlog and technical delivery of Personalisation services to the end user across the major BBC Products, including iPlayer, Radio, News & Sport.The key outcomes from this work included increasing user registration and active interaction with BBC content, improving user engagement, helping the BBC capture more data about their audience and embed data as part of the decision making process.I also led the successful procurement of a market-leading recommendations/personalisation partner.

London, United Kingdom

The Head of Technology role is the conduit between key Business Leadership & decision-makers, and the Technical delivery team; providing leadership to a matrix team of UX, business analysis, solution architects, technical delivery leads, developers, engineers and project management expertise, to ensure a smooth flow across each discipline, as ideas develop into deliverables.I am accountable for the relationships with senior Business stakeholders to identify and validate strategic projects that deliver improvements and value via the technologies that support Commercial operations across the Telegraph Media Group. This includes the ownership and presentation of a business case for financial support, and effectively Programme Management across multiple projects delivering tangible benefits aligned to Commercial strategy, through introduction of new technologies and partnerships, and via the optimisation of existing systems and infrastructure.This is a strategic role with a focus on identifying and understanding how best to connect the commercial, technical, and design functions at all relevant points in the product/technology lifecycle process and the project delivery roadmap; striving to deliver an improved end-to-end process for delivering innovative products and services to a global audience of subscribers, loyal and would-be customers, and partners.

London, United Kingdom

Working with business stakeholders to capture and document functional and non-functional business requirements for the technologies that support Commercial operations across the Telegraph Media Group.

London, United Kingdom

Providing specialist telecoms consulting expertise to tier 1 and tier 2 clients, globally. Roles and experience include developing channel optimisation initiatives, project management activities on the implementation of a greenfield cellular network in South Africa, business process improvements, inventory management consolidation and improvement, OPEX reduction, contact centre optimisation, and Right First Time / First Call Resolution improvement projects.

London, United Kingdom

Business & Management Consulting to large communications service providers.Business Process Optimisation, Business Improvement initiatives, Technical Delivery Management.

London, United Kingdom

Working within the Marketing, Sales & Service (Customer Management Consulting) team, helping clients to design, implement, shape or transform the ways they do business with their customers.Experience took me across both private and public sectors, and from central government to local government departments.

Ba Hons, Marketing And Tourism (Joint Hons)

Education record