Robert Hamilton

Robert Hamilton Email and Phone Number

Director Client Experience @ O'Neil Digital Solutions
Neptune Beach, FL, US
Robert Hamilton's Location
Neptune Beach, Florida, United States, United States
Robert Hamilton's Contact Details

Robert Hamilton phone numbers

About Robert Hamilton

An innovative and accomplished Senior Information Technology Executive with a Bachelor of Science in Computer Information Systems with more than 20 years of experience successfully implementing large corporate initiatives.Well-established reputation for analyzing systems and processes to identify redundancies and inefficiencies, introducing process improvements and improving the overall customer experience.A high-performing Product Manager with experience in short and long-term strategic planning, determining resource allocations, overseeing vendor relations, as well as the design and execution of product roadmaps, ensuring regulatory compliance and maintaining an effective liaison amongkey business and technology partners.Excellent interpersonal and oral/written communication skills; strong analytical and problem-solving abilities; successful in explaining complex technical information to internal management teams and corporate customers alike. Effectively influence key stakeholder from all divisions of the organization.Advanced computer skills including proficiency in Microsoft Word, Excel, PowerPoint and Outlook software applications as well as experience in computer programming including COBOL, CICS, JCL, HTML, JAVA, iOS, and PowerBuilder applications.

Robert Hamilton's Current Company Details
O'Neil Digital Solutions

O'Neil Digital Solutions

View
Director Client Experience
Neptune Beach, FL, US
Website:
oneildata.com
Employees:
16
Robert Hamilton Work Experience Details
  • O'Neil Digital Solutions
    Director Client Experience
    O'Neil Digital Solutions
    Neptune Beach, Fl, Us
  • O'Neil Digital Solutions
    Director Client Experience
    O'Neil Digital Solutions Feb 2018 - Present
    Greater Los Angeles Area
  • Florida Blue
    Sr. Director Business Transformation / Custome Experience
    Florida Blue Jun 2011 - Oct 2017
    Jacksonville, Florida
    Leading high-performing team accountable for the implementation of strategic corporate initiatives focusing on customer experience. Accountable for mapping corporate strategies to business cases and ensuring the benefits are realized. Provide leadership across multi-disciplinary teams of both a technical and business nature.  Achieve buy-in from relevant internal stakeholders and influences cross-functional teams to achieve deliverables.
  • Florida Blue
    Director Of Information Technology
    Florida Blue 2008 - 2011
    Jacksonville, Florida
    Responsible for setting the strategic direction for Enrollment and Billing platforms. Provided technical oversight of system architecture, software selection, development, integration and support.
  • Florida Blue
    Information Technology Manager
    Florida Blue 2006 - 2008
    Jacksonville, Florida
    Provide technical oversight of system architecture, software selection, development, integration and support for all CRM, Delivery Systems, and Call Center applications. Prepared strategic roadmap for Call Center to support Service Business Strategy. Serve as application owner for Florida Blue Tier 1 applications. Develop and maintain relationships with key business and technology partners.
  • Florida Blue
    It Architecture Manager
    Florida Blue 2005 - 2006
    Jacksonville, Florida
    Lead team accountable for implementing new Online Web Sales Application to process applications online in real-time and submit an electronic payment. Provided technical oversight of systems architecture, software selection, development, integration and support for Siebel based applications for the Sales and Service Organizations
  • Florida Blue
    Manager Of Web Development
    Florida Blue 2002 - 2005
    Jacksonville, Florida
    Lead a team consisting of information technology professionals; responsible for acquisition and training of employees along with administering performance appraisals. Oversaw scheduling, coordination and delivery of concurrent software initiatives. Negotiated contracts and managed vendor relationships, SOW (statements of work) and milestone deliverables
  • Florida Blue
    Senior System Analyst
    Florida Blue 2000 - 2002
    Jacksonville, Florida
    Lead a team of system analyst responsible for maintaining our MHS claims payment system. Size, develop, test, and debug applications for complex system designs that span multiple platforms. Assist in reviewing vendor products and make recommendations as needed. Act as a technical mentor to new team members.
  • Florida Blue
    System Programmer
    Florida Blue 1997 - 2000
  • Florida Blue
    Safety Specialist
    Florida Blue 1992 - 1997

Robert Hamilton Skills

Vendor Management Business Process Improvement Cross Functional Team Leadership Program Management Multi Task And Handle High Volume Workloads Healthcare It Business Strategy Customer Experience Management Call Center Driving Results Product Management Project Management Strategy Leadership Management Business Development Microsoft Office Agile Methodology Integration Budget Management Microsoft Word Microsoft Excel Customer Service

Robert Hamilton Education Details

Frequently Asked Questions about Robert Hamilton

What company does Robert Hamilton work for?

Robert Hamilton works for O'neil Digital Solutions

What is Robert Hamilton's role at the current company?

Robert Hamilton's current role is Director Client Experience.

What is Robert Hamilton's direct phone number?

Robert Hamilton's direct phone number is +190433*****

What schools did Robert Hamilton attend?

Robert Hamilton attended University Of North Florida.

What skills is Robert Hamilton known for?

Robert Hamilton has skills like Vendor Management, Business Process Improvement, Cross Functional Team Leadership, Program Management, Multi Task And Handle High Volume Workloads, Healthcare, It Business Strategy, Customer Experience Management, Call Center, Driving Results, Product Management, Project Management.

Who are Robert Hamilton's colleagues?

Robert Hamilton's colleagues are Sreeharshini Mutyala, Ruben De La Rosa, Eduardo Barron, Billy Brown, Mads O'neil, Keshan Harris, Kirubel Hirpassa.

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