Robert Hamilton Email & Phone Number

Houma, La, Us

Member of the Implementation and Solution Engineering teams providing support from beginning to end throughout the customer journey. Provide technical consulting and product/solution demonstration during Sales cycle including small scale implementations with prospective customer executives as proof of concept engagements. Manage full scale implementations of engineered solutions with clear project scope and success criteria ensuring achievement of customer goals, completion of customer administrator training, employee solution training, 100% deployment rate with 95% employee utilization rate empowered by custom created documentation and materials. Act as primary point of contact for all customer communication and regularly lead large recurring meetings providing clear milestone updates and holding stakeholders accountable while also ensuring all concerns are addressed. Provide voice of customer feedback to Product, Support, and Development teams to enhance further solution development.

Member of the Implementation team responsible for managing full scale implementations of engineered solutions with clear project scope and success criteria ensuring achievement of customer goals, completion of customer administrator training, employee solution training, 100% deployment rate with 95% employee utilization rate empowered by custom created documentation and materials. Act as primary point of contact for all customer communication and regularly lead large recurring meetings providing clear milestone updates and holding stakeholders accountable while also ensuring all concerns are addressed. Provide voice of customer feedback to Product, Support, and Development teams to enhance further solution development.TRUCE Software is a company that provides Contextual Mobile Device Management for high-risk work environments to reduce unsafe device usage and accidents. TRUCE helps companies to think situationally about how mobile technology is used in the workplace and then manage that mobility dynamically, adjusting permissions in real-time as the employee's environment changes.

Responsible for all technical operations of the company including all Data Center Operations (across multiple geographies), Technical Support, Facilities Maintenance, System Integration, Field Operations, and Logistics. Primary contact and escalation point for all customer accounts (Over 1000 companies) and simultaneously managed multiple large scale projects with clearly defined scope and regularly recurring meetings providing milestone updates to all stakeholders. Provided 100% uptime for all technology services for a diverse group of industries (Medical, Emergency Response (911 Call Center), Sheriff Departments, Manufacturing, Oil Field, Finance, Education, and more). Provided solution engineering and technical consultation to customers and Sales team. Streamlined internal departmental processes to allow for automation resulting in a 25% increase in billable hours across technician team resulting in increased revenue. Revolutionized documentation processes resulting in a 1000% decrease in invoice processing time. Guided employee growth of individual abilities through results focused goals, mentoring, and recognition. Technology Professionals is an Information Technology Managed Service Provider that offers contract based outsourcing of all IT and technology related needs.

Supervised and coordinated all technical operations leading a team of Help Desk Specialists, Coordinators, and Technicians. Primary contact and escalation point for all customer accounts (Over 1000 companies) and simultaneously managed multiple large scale projects with clearly defined scope and reguarly recurring meetings providing milestone updates to all stakeholders. Provided 100% uptime for all technology services for a diverse group of industries (Medical, Manufacturing, Oil Field, Finance, Education, and more). Provided solution engineering and technical consultation to customer and Sales team. Streamlined internal departmental processes to allow for automation resulting in a 45% increase in billable hours across technician team. Revolutionized documentation processes resulting in help desk team efficiency increase directly contributing to billable hour growth resulting in increased revenue. Implemented new initiatives encouraging individual skills and abilities growth with incentives program resulting in increase of industry recognized certifications directly contributing to company growth.Solara Media Group is an Information Technology Managed Service Provider that offers contract based outsourcing of all IT and technology related needs.