It Manager
CurrentDevice Management – Manage Chromebooks and Dell laptops, troubleshoot issues, ensure security and updates.Interactive Whiteboards – Install, set up, and maintain Promethean boards; provide training and support.Print Management – Administer Papercut server, monitor print jobs, and manage network printers/quotas.IT Service Management – Oversee Zendesk ticketing, track issues, and generate performance reports.Email & Asset Management – Manage Outlook accounts, troubleshoot, and track assets using TipWeb.User Account Management – Administer Active Directory and Google Admin accounts, enforce security policies.Security & Compliance – Implement cybersecurity practices and ensure regulatory compliance.Staff Training & Support – Provide user support and training on IT systems; document troubleshooting procedures.Project Management & Strategy – Oversee IT projects, manage budgets, and allocate resources.Vendor & Contract Management – Coordinate with vendors, manage contracts, and assess performance.Documentation & Reporting – Maintain IT documentation and generate regular reports.Continuous Improvement – Stay updated on IT trends and optimize processes and infrastructure.
