Robert Hammond

Robert Hammond Email and Phone Number

Excited about Technology, CRM & ERP Databases, and Telephony Systems! @ KIPP Texas Public Schools
houston, texas, united states
Robert Hammond's Location
Austin, Texas, United States, United States
Robert Hammond's Contact Details

Robert Hammond personal email

n/a
About Robert Hammond

I graduated from the University of Texas at Austin in May 2014. Since then I have worked for eero.com, homeaway.com, tenfold.com, and liveperson.com.

Robert Hammond's Current Company Details
KIPP Texas Public Schools

Kipp Texas Public Schools

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Excited about Technology, CRM & ERP Databases, and Telephony Systems!
houston, texas, united states
Website:
kipptexas.org
Employees:
1796
Robert Hammond Work Experience Details
  • Kipp Texas Public Schools
    It Manager
    Kipp Texas Public Schools May 2024 - Present
    Houston, Texas, United States
    Device Management – Manage Chromebooks and Dell laptops, troubleshoot issues, ensure security and updates.Interactive Whiteboards – Install, set up, and maintain Promethean boards; provide training and support.Print Management – Administer Papercut server, monitor print jobs, and manage network printers/quotas.IT Service Management – Oversee Zendesk ticketing, track issues, and generate performance reports.Email & Asset Management – Manage Outlook accounts, troubleshoot, and track assets using TipWeb.User Account Management – Administer Active Directory and Google Admin accounts, enforce security policies.Security & Compliance – Implement cybersecurity practices and ensure regulatory compliance.Staff Training & Support – Provide user support and training on IT systems; document troubleshooting procedures.Project Management & Strategy – Oversee IT projects, manage budgets, and allocate resources.Vendor & Contract Management – Coordinate with vendors, manage contracts, and assess performance.Documentation & Reporting – Maintain IT documentation and generate regular reports.Continuous Improvement – Stay updated on IT trends and optimize processes and infrastructure.
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  • Tenfold, A Liveperson (Lpsn) Company
    Support Team Manager
    Tenfold, A Liveperson (Lpsn) Company May 2022 - Apr 2023
    Austin, Texas, United States
    Support Team SME Lead in all products, Weekly 1on1's with all team members, Coaching, Queue Management and Team Communication, Documentation, Team Mate Growth, Interviewing, Team Performance Evaluation, and Confidence Coaching.
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  • Tenfold, A Liveperson (Lpsn) Company
    Tier 3 Partner Senior Support Engineer
    Tenfold, A Liveperson (Lpsn) Company Jan 2021 - Apr 2023
    Austin, Texas, United States
    Manage Escalations for our Partner Leaders, Integrations for Enterprise Partner customers, Training videos, Partner Documentation, Partner Internal Account Tracking, Team Coaching, Proof of Concept for new Partner Customers, New Partner Go-live Integration Validation, and Contract/SOW Writeups and Validation.
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  • Tenfold, A Liveperson (Lpsn) Company
    Partner Solution Engineer
    Tenfold, A Liveperson (Lpsn) Company Jan 2019 - Dec 2020
    Austin, Texas, United States
    Partner Solution Engineer working to provide technical solutions and contracts to our Partners Customers as well as our direct customers as needed.
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  • Tenfold, A Liveperson (Lpsn) Company
    Implementation Support Engineer
    Tenfold, A Liveperson (Lpsn) Company Nov 2017 - Dec 2018
    Austin, Texas, United States
    Performed Technical Support for Inbound calls, emails, and CRM Queues for Standing Customers and New Customers Connecting to our product for the first time Post Sales.
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  • Touché Bar
    Moonlight (Weekend) Bartender
    Touché Bar Jan 2015 - Aug 2021
    Austin, Texas, United States
    Key holding Bartender for extra income on weekends.
    View
  • Vrbo Homeaway
    Technical Support Representative
    Vrbo Homeaway May 2016 - Nov 2017
    Austin County, Texas, United States
    Handled owner and Traveler Support Calls for the Website, Application(across any device), as well as escalations regarding security and Technical concerns.
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  • Eero
    Technical Support Representative
    Eero Feb 2016 - Apr 2016
    Austin, Texas, United States
    ➢ Performed basic to complex troubleshooting and setup of eero mesh WiFi devices, providing email and phone support.➢ Maintained a personal queue of cases, effectively managing and resolving issues for current and prospective customers.➢ Collaborated with engineering teams to address advanced product and internal tooling issues.➢ Utilized bash and CCNA skills daily in a public work environment.
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  • The University Of Texas At Austin
    Food Prep. Superviser
    The University Of Texas At Austin Feb 2010 - Jul 2015
    View
  • The University Of Texas At Austin
    Student
    The University Of Texas At Austin Aug 2004 - May 2014
    View
  • Kvrx-Fm
    Radio Dj
    Kvrx-Fm May 2013 - May 2015
    Austin, Texas, United States
    View
  • Big Bang Shot Bar
    Bartender/Assistant Manager
    Big Bang Shot Bar Dec 2012 - 2014
  • Agave Shot Bar
    General Manager
    Agave Shot Bar Mar 2008 - Dec 2012
  • Texas Rugby
    Team Mate
    Texas Rugby 2006 - 2008

Robert Hammond Skills

C C++ Java Python Html Css Linux Windows Objective C Microsoft Office Os X Computer Science Cryptography Compilers Jquery Matlab Mac Perl X86 Rsa Security Two Factor Authentication Lc 3 Pascal Haskell Autocad Pgp

Robert Hammond Education Details

Frequently Asked Questions about Robert Hammond

What company does Robert Hammond work for?

Robert Hammond works for Kipp Texas Public Schools

What is Robert Hammond's role at the current company?

Robert Hammond's current role is Excited about Technology, CRM & ERP Databases, and Telephony Systems!.

What is Robert Hammond's email address?

Robert Hammond's email address is ro****@****vrx.org

What schools did Robert Hammond attend?

Robert Hammond attended The University Of Texas At Austin, The University Of Texas At Austin.

What are some of Robert Hammond's interests?

Robert Hammond has interest in Radio Frequency Hacking.

What skills is Robert Hammond known for?

Robert Hammond has skills like C, C++, Java, Python, Html, Css, Linux, Windows, Objective C, Microsoft Office, Os X, Computer Science.

Who are Robert Hammond's colleagues?

Robert Hammond's colleagues are Timothey Ervin, Jana Gaskin, M.ed, Tyrus Lawson, Darwin Ramirez, Doug Stefaniak, Shelle Taylor, Libby Cuny Smilgin.

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